Project Role : Application Support Engineer

Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.

Must have skills : Microsoft Azure Analytics Services

Good to have skills : NA

Minimum 7.5 Year(s) Of Experience Is Required

Educational Qualification : 15 years full time education

Summary

As an Application Support Engineer, a typical day involves acting as a software detective by investigating and resolving issues across various components of essential business systems. This role requires a proactive approach to identifying challenges and delivering timely solutions to maintain system stability and performance. The position demands continuous monitoring, collaboration with different teams, and ensuring that critical applications operate smoothly to support business operations effectively.

Roles & Responsibilities

Expected to be an SME, collaborate and manage the team to perform.
Responsible for team decisions.
Engage with multiple teams and contribute on key decisions.
Provide solutions to problems for their immediate team and across multiple teams.
Coordinate with stakeholders to ensure alignment of support activities with business needs.
Mentor junior team members to enhance their problem-solving capabilities and technical knowledge.
Drive continuous improvement initiatives to optimize support processes and system reliability.

Professional & Technical Skills

Must To Have Skills: Proficiency in Microsoft Azure Analytics Services.
Experience in troubleshooting and resolving complex issues within cloud-based analytics environments.
Strong knowledge of data integration, data warehousing, and business intelligence concepts.
Ability to analyze system logs and performance metrics to identify root causes of problems.
Familiarity with scripting and automation to streamline support tasks and improve efficiency.

Additional Information

The candidate should have minimum 7.5 years of experience in Microsoft Azure Analytics Services.
This position is based at our Gurugram office.
A 15 years full time education is required.