About Arbolus

Arbolus is the next-generation customer diligence platform, redefining how private equity investors and consultants access real, actionable, and differentiated customer insight on SaaS and technology companies.

At the core of our platform is the world's largest database of attributable B2B customer reviews, giving investment and origination teams direct access to unique customer sentiment, and a true strategic advantage to run faster, more confident diligence on the world's leading software assets.

Since 2018, we've redefined the traditional expert network model with a tech-driven approach that delivers high-impact insight at the speed of modern dealmaking. Arbolus stands out through its unique database of customer reviews accessible via the Arbolus Customer Review Library, Canopy, our market-first automated Q&A tool, and our unmatched standard of client service, because great technology should always be backed by great people.

Headquartered in London, Arbolus is a venture-backed scale-up with 170+ employees across four global hubs, including Barcelona, New York, and Gurgaon. Following a $20M Series B, we are rapidly expanding our U.S. presence as we execute our mission: to digitize human knowledge and make it instantly accessible and actionable.

About The Role

The Professional Services team is right at the core of Arbolus, and is responsible for providing best-in-class service to our clients around the world.

As an Associate in the Professional Services team, you will research a wide variety of topics and sectors and you will recruit and establish connections with thought leaders around the world.

In this role, you will start gaining exposure and establishing relationships with Arbolus clients, helping them make well-informed business decisions by connecting with Arbolus experts.

Key Responsibilities You Will Be In Charge Of

Build and develop relationships with Arbolus clients through project execution, phone/in-person client meetings, and overall account management.
Provide day-to-day support on client projects.
Balance multiple, concurrent, time-sensitive research requests.
Responsible for sourcing and recruiting leading experts based on client needs, utilizing online research and networking.
Screening new and existing experts via phone and email to ensure project relevance.
Onboarding new experts to the Arbolus platform.
Develop relationships with thought leaders and experts across a variety of industries.
Close collaboration with Senior Associates, Project Leads, and Account Managers across international teams.

About You

We are looking for curious and ambitious people who are eager to learn to achieve success and contribute to Arbolus business growth.

Requirements To Succeed In This Role

Strong academic background: Finance, Business, HR, Research, Economics
Min. of 0-1 years of experience
A proven entrepreneurial/commercial drive
Experience/Confidence in cold outreach and outbound calls
Excellent written and verbal communication skills
Excellent time management and organizational skills
Desire to work in a sourcing/lead generation type of role and ability to work in a fast-paced, results-oriented environment
Prior experience working night shifts or interacting with US clients is a strong plus.

This is a remote role (100% WFH after first 2 months being work from office training period 9am-6pm), Shift timings after training period will be nine hours anytime between 6 pm to 6 am.

Please only apply for this position if you are fine with the work timings.

Nice to have

Previous experience in a start-up or fast-paced environment
Familiar with the expert-networking industry
Intellectual curiosity and desire to learn

What We Offer

Uncapped bonus on top of your base salary
Comprehensive health insurance
Top-notch equipment to make our work efficient and smooth
25 days of paid time off + 12 bank holidays per year. Arbolus puts heavy emphasis on quality of life and wants to ensure everyone has a fair amount of time to recharge and relax
Breakfast and lunch every day
Snacks and refreshments during the day
Regular social activities and events
Cult Fit membership

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.

Arbolus is committed to providing reasonable adjustments for qualified individuals with disabilities, in our job application and/or interview process. If, due to a disability, you need assistance or adjustment in completing your application please email us at [HIDDEN TEXT]. Please put Reasonable Adjustment in the subject line and provide a brief description of the type of assistance you need. Please note that this inbox is not monitored for application status update requests.

We are unable to sponsor or take over sponsorship of an employment Visa at this time. All job applicants must be authorised to work for any employer in the country where the position is indicated to be based.

Professional Services- Associate (Night Shift)