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EY GDS - Delivery Excellence Senior position

Within last decade, cost of delivery and Delivery excellence has become the most critical factors to run successful and popular businesses spread around the globe. To support such a dynamic and fast paced IT transformation industry, we are using various cutting-edge Delivery Excellence models and tools with relentless focus on automation to offer best in class and tailor-made solutions to our clients.

As a part of our global team you will be part of GDS projects as Delivery Excellence management professional. You will be involved in working on challenging problems and creating next generation delivery excellence platforms.

The opportunity

Are you a detail driven professional with a passion for translating business needs into impactful product experiences Do you thrive at the intersection of people, process, and technology If so, we have an exciting opportunity for you to join our Product team and help shape solutions that deliver real value to our clients and users.

In this role, you'll serve as a critical bridge between the business stakeholders and the development and engineering teams. Your work will influence how ideas become features, how features become products, and how products deliver meaningful outcomes in a fast paced, evolving environment.

As a key member of the Product team, you will play a hands on role in defining business requirements, crafting user stories, and ensuring that technical execution aligns seamlessly with business objectives. You will lead user acceptance testing (UAT), drive iterative testing cycles, validate enhancements, and ensure that issues or defects are accurately identified, tracked, and resolved. Your keen eye for detail and strong communication skills will help ensure that every release meets the highest standards of quality and functionality.

This is a client facing and user centric role where you will engage with stakeholders, address queries, clarify requirements, and ensure that feedback is incorporated into continuous product improvements. You'll gain a deep understanding of real world user behaviors, business processes, and product journeys—making this the perfect place to grow as a product focused business professional while driving meaningful impact across the product lifecycle.

If you're energized by the opportunity to influence product development end to end, collaborate with cross functional teams, and help bring scalable, user friendly solutions to life, this role provides the platform for you to make a lasting difference.

Your Key Responsibilities

Translate business needs into clear, actionable requirements, ensuring alignment across stakeholders, product managers, and engineering teams.
Support User Acceptance Testing (UAT) by testing the defined test cases, validating functionality, and ensuring readiness for release.
Support in iterative testing cycles, identifying defects, documenting issues, validating fixes, and performing regression testing as needed.
Responsible for decision-making, optimizing processes, resource management, and overseeing team management as needed for task execution.
Accountable for allocating personnel, supervising team members, assigning tasks, ensuring that the team has the necessary tools and support to succeed in their roles and optimizing and evaluating their performance to meet organizational goals.
Serve as one of the primary liaison between business teams and engineering, providing clarifications, resolving requirement gaps, and ensuring shared understanding throughout the product lifecycle.
Review and validate bug fixes, ensuring that resolved issues meet expected outcomes before closure.
Engage with clients and end users, addressing queries, troubleshooting issues, and gathering feedback for continuous improvement.
Support product rollout activities, including release planning, communication, and training support where required.
Monitor product performance post release, identify enhancement opportunities, and contribute to backlog prioritization.
Maintain comprehensive documentation including requirement specifications, UAT plans, test results, and user feedback logs.

Skills And Attributes For Success

Risk Assessment – Assessment of internal processes to identify findings, vulnerabilities, and control gaps/deviations identified across applications and infrastructure.
Control Monitoring / Testing - Understanding of controls around Business processes, ITGC, Cyber, Data protection and privacy to perform testing of design and operational effectiveness of controls.
Ability to create process documentation.
Ability to understand business problems in Risk/Finance and contribute to translating them into solution or product requirements.
Exposure (through projects or roles) to Risk, Finance, Supply Chain Operations (SCO), or related business functions preferred.
Demonstrates interest in AI/analytics-driven Risk solutions and their business applications.
Agentic AI architecture- Design agentic AI system architectures and define associated technical guardrails.
Functional understanding of foundation models (LLMs) and associated risks. Awareness of the AI deployment lifecycle
Control Automation – Identify automation opportunities using analytics platform to monitor the operational effectiveness on the regular basis.
Basic exposure to Presales, solutioning, proposal support, or client presentations is a plus.
Interest in working in tech-enabled or AI-led Risk products/solutions environment.
Ability to support senior team members in product development, go-to-market efforts, and client engagements.
Strong communication skills and ability to collaborate with business delivery teams.
Analytical thinking.
Strong team-player and self-started attitude.
Ability to work in a fast-paced, global delivery environment with distributed teams.
Well organized, attentive to details attitude.
Open to hiring across locations, aligned with EY's Global Delivery Services (GDS) model.

To qualify for the role, you must have

Overall 3-6 years of experience in Risk Advisory (preferably Internal Controls) experience with Big 4 or comparable professional services environment
CA or Master's degree in Business Administration or Risk management
Good to have certifications – CISA, CISM, CIA, AIGP, ISO 42001, CISSP, CRISC, CCSK, ISO 27001, and others (as relevant)
Good to have hands on experience on Python or Java

What We Look For

A Team of people with commercial acumen, technical experience and enthusiasm to learn new things in this fast-moving environment
An opportunity to be a part of market-leading, multi-disciplinary team of 250+ professionals, in the only integrated global transaction business worldwide.

What Working At EY Offers

At EY, we're dedicated to helping our clients, from start–ups to Fortune 500 companies — and the work we do with them is as varied as they are.

You get to work with inspiring and meaningful projects. Our focus is education and coaching alongside practical experience to ensure your personal development. We value our employees and you will be able to control your own development with an individual progression plan. You will quickly grow into a responsible role with challenging and stimulating assignments. Moreover, you will be part of an interdisciplinary environment that emphasizes high quality and knowledge exchange. Plus, we offer:

Support, coaching and feedback from some of the most engaging colleagues around
Opportunities to develop new skills and progress your career
The freedom and flexibility to handle your role in a way that's right for you

EY | Building a better working world

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Enabled by data, AI and advanced technology, EY teams help clients shape the future with confidence and develop answers for the most pressing issues of today and tomorrow.

EY teams work across a full spectrum of services in assurance, consulting, tax, strategy and transactions. Fueled by sector insights, a globally connected, multi-disciplinary network and diverse ecosystem partners, EY teams can provide services in more than 150 countries and territories.

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