Looking for a workplace where people realize their full potential, are recognized for the impact they make, and enjoy the company of the peers they work with Welcome to Zensar! Read on for more details on the role and about us.

What's this role about

Skills required to contribute:

What's this role about

Managing Consultant - Travel, Leisure & Hospitality (TLH)

Key Responsibilities

Engagement Leadership & Delivery

Lead end-to-end delivery of TLH consulting and transformation engagements, managing scope, timelines, budgets, risks, and client expectations
Serve as the day-to-day engagement lead, acting as the primary point of contact for client project sponsors and steering committees
Drive workstream planning, resource allocation, and team coordination across onshore, offshore, and partner teams
Ensure delivery quality through structured governance, milestone reviews, and proactive issue resolution
Own engagement financials including forecasting, utilization management, and margin tracking
Champion outcome-based delivery approaches, tying project milestones to measurable business KPIs such as RevPAR, ancillary revenue per guest, loyalty program ROI, and cost per available seat mile (CASM)

Domain Expertise & Solution Design

Bring strong understanding of TLH industry value chains , from product/experience design and distribution through operations, guest engagement, and post-trip/post-stay lifecycle management
Contribute to solution design and architecture for TLH-specific business challenges, working alongside senior architects and domain leaders
Apply domain knowledge across key TLH functional areas such as:
Revenue Management & Pricing , dynamic pricing, demand forecasting, inventory optimization, fare/rate management, total revenue management
Distribution & Channel Strategy , GDS modernization, direct channel optimization, NDC/ONE Order (airlines), OTA/metasearch strategy, channel cost management
Guest/Passenger Experience , digital guest journey design, mobile-first engagement, contactless operations, personalization at scale
Loyalty & Customer Engagement , loyalty platform modernization, coalition/partner loyalty models, customer data platforms (CDP), lifetime value optimization
Operations & Asset Management , property management systems (PMS), crew/fleet management, F&B operations, housekeeping optimization, IoT-enabled facilities management
Reservations & Booking Platforms , PSS modernization (airlines), CRS/PMS transformation (hotels), booking engine optimization
Data & Analytics , guest 360 platforms, predictive analytics for demand/no-show/cancellation, sentiment analysis, operational intelligence
Enterprise Platform Implementations , cloud migration, ERP modernization (SAP, Oracle), CRM transformation (Salesforce)
Develop and refine domain-specific deliverables, frameworks, templates, and reusable accelerators that improve delivery efficiency and quality

Client Advisory & Stakeholder Management

Build trusted relationships with client stakeholders at the director, senior director, and VP levels
Facilitate discovery workshops, requirements gathering sessions, current-state assessments, and future-state design sessions
Translate business requirements into actionable solution recommendations, clearly articulating trade-offs and expected outcomes
Provide advisory guidance on TLH industry trends and their implications, including:
Post-pandemic travel recovery patterns and shifting consumer expectations
Rise of experiential travel, bleisure, and wellness tourism
Sustainability and ESG imperatives (carbon offsetting, sustainable aviation fuel, waste reduction)
AI/ML adoption in revenue management, dynamic packaging, and hyper-personalization
Labor shortages and workforce transformation in hospitality
Evolving regulatory landscape (data privacy, accessibility, health/safety mandates)
Consolidation and M&A activity across airlines, hotel groups, and travel intermediaries
Present findings, recommendations, and progress updates to client leadership with clarity and executive presence

Business Development Support

Support Partners and Senior Managers in identifying and pursuing new TLH opportunities within existing and target accounts
Contribute to proposal development, RFP/RFI responses, solution sizing, and effort estimation for TLH pursuits
Participate in orals presentations and client pitch meetings, representing domain credibility and delivery confidence
Identify account expansion opportunities during active engagements and communicate them to account leadership
Support pipeline development through participation in industry events (e.g., HITEC, Phocuswright, IATA events, ALIS), alliance partner activities, and client networking

Practice Development & Team Leadership

Mentor and coach consultants and senior consultants on TLH domain knowledge, consulting skills, and professional development
Lead by example in fostering a culture of intellectual curiosity, collaboration, and client-centricity
Contribute to TLH practice development initiatives including:
Building domain training curricula and knowledge repositories
Developing thought leadership content (whitepapers, point-of-view documents, case studies)
Creating reusable assets, industry playbooks, and solution blueprints
Collaborate with adjacent industry practices (Retail, Transportation & Logistics, Media & Entertainment) to share knowledge and identify cross-industry opportunities
Support recruiting efforts by participating in interviews and candidate evaluations for TLH practice roles

Required Qualifications

Experience

8-16 years of professional experience, with a minimum of 5 years focused on the Travel, Leisure & Hospitality industry
3+ years in a consulting engagement lead, managing consultant, or equivalent role within a consulting firm, systems integrator, or technology services company
Demonstrated track record of leading and delivering complex consulting or transformation engagements ($2M-$15M) in the TLH space
Hands-on experience across at least two of the following TLH functional areas:
Revenue Management & Pricing (airlines, hotels, cruise, gaming)
Distribution & Channel Strategy (GDS, NDC, direct channels, OTA management)
Guest/Passenger Experience & Digital Transformation
Loyalty & Customer Data Platforms
Reservations, PSS, or PMS Modernization
Operations & Asset Management (property, fleet, crew, F&B)
Data, Analytics & AI in TLH contexts
Enterprise Platforms (ERP, CRM, cloud migration)

Skills & Competencies

Strong client-facing communication and stakeholder management skills with the ability to influence at the director-to-VP level
Proven engagement management capabilities including scope management, financial tracking, risk mitigation, and team leadership
Ability to translate complex business requirements and technology capabilities into clear, actionable recommendations
Solid understanding of TLH operating models, KPIs, and value drivers (e.g., RevPAR, ADR, occupancy, RASM, CASM, load factor, ancillary revenue, guest satisfaction scores, loyalty program penetration)
Strong analytical and problem-solving skills with a structured, hypothesis-driven approach
Experience managing cross-functional and geographically distributed delivery teams
Comfortable working in ambiguous environments and adapting to evolving client needs
Strong workshop facilitation and presentation skills

Education

Bachelor's degree required; MBA or advanced degree preferred
Relevant industry or technology certifications are a plus (e.g., CHIA - Certified Hospitality Industry Analyst, PMP, SAFe, cloud certifications, IATA certifications)

Preferred Qualifications

Prior operating experience within a TLH company (e.g., in a strategy, digital, revenue management, operations, or commercial role) is highly valued
Experience across TLH sub-segments: airlines, hotels & resorts, cruise lines, travel intermediaries/OTAs, theme parks & attractions, gaming & casinos, food service & restaurants
Familiarity with industry standards and frameworks (e.g., HTNG, OpenTravel, IATA NDC/ONE Order, HFTP/HITEC, STR benchmarking)
Experience with Agile and hybrid delivery methodologies in enterprise transformation contexts
Familiarity with data and analytics platforms (e.g., Snowflake, Databricks, Power BI, Tableau) in TLH use cases
Experience working on engagements across multiple geographies, particularly in regions with high travel & hospitality density (North America, Europe, Middle East, Asia-Pacific)

Location & Travel

This role can be based in any major office location
Travel requirement: 40-60%, including client site visits and industry events
Flexibility for remote work when not traveling

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Regards

Chandra

Hiring for Managing Consultant - Travel, Leisure & Hospitality (TLH)