Description

To work on the strategic migration from Zendesk CRM to Salesforce

Requirements

Highly skilled Senior Salesforce Developer to play a key role in the strategic migration from Zendesk CRM to Salesforce. The ideal candidate has at least 6 years of hands-on Salesforce development experience, excels as an independent contributor, and can work with minimal supervision while owning complex technical deliverables related to data migration, system redesign, and integration.

Required Skills & Experience

6+ years of overall Salesforce development experience, with design level involvement & handson with multiple E2E solution implementations.

Must Have:

– Salesforce Service Cloud expertise

– Contact Center domain experience – omni-channel (voice, email, chat, sms), routing (queue based, volume based, etc)

Nice to have:

– Integration with CCaaS (Contact Center as a Service) vendors (i.e., Amazon Connect, Zendesk, NICE, etc)

– Integration with external applications (ie: custom apps, 3p tools, etc)

Strong knowledge of:

Apex Classes, Triggers, Batch Apex, Schedulable Apex
Lightning Web Components (LWC) & Aura Components
Visualforce pages
SOQL, SOSL, Salesforce data model
Experience with Salesforce Flows and other declarative tools.
Hands-on experience with API integrations (REST) and integration patterns.
Working knowledge of Salesforce Administration, including Profile/Role permissions and sharing rules.
Experience using Source Control (Git) and CI/CD pipelines (Copado / Gearset / Jenkins preferred).
Solid understanding of SDLC, Agile methodology, and DevOps practices.

Certifications

Salesforce Certified Service Cloud Consultant (preferred )

Salesforce Certified Agentforce Specialist (preferred )

Salesforce Platform Developer I

Salesforce Platform Developer II

Job responsibilities

Design, develop, and maintain Salesforce applications using Apex, Lightning Web Components (LWC), Visualforce, and SOQL/SOSL.
Develop custom integrations with external systems using REST APIs, middleware, or ETL tools.
Configure Salesforce objects, fields, workflows, validation rules, flows, approval processes, and security settings.
Work closely with Product Owners, Architects, and Business Analysts to translate business requirements into scalable technical solutions.
Implement and optimize Lightning Experience UI/UX components and page layouts.
Ensure adherence to Salesforce governance limits, security best practices, and code performance standards.
Participate in code reviews, deployment processes, and supply up-to-date documentation.
Troubleshoot production issues and provide timely resolution and support.
Stay updated with latest Salesforce platform features, releases, and industry best practices.

What we offer

Culture of caring. At GlobalLogic, we prioritize a culture of caring. Across every region and department, at every level, we consistently put people first. From day one, you'll experience an inclusive culture of acceptance and belonging, where you'll have the chance to build meaningful connections with collaborative teammates, supportive managers, and compassionate leaders.

Learning and development. We are committed to your continuous learning and development. You'll learn and grow daily in an environment with many opportunities to try new things, sharpen your skills, and advance your career at GlobalLogic. With our Career Navigator tool as just one example, GlobalLogic offers a rich array of programs, training curricula, and hands-on opportunities to grow personally and professionally.

Interesting & meaningful work. GlobalLogic is known for engineering impact for and with clients around the world. As part of our team, you'll have the chance to work on projects that matter. Each is a unique opportunity to engage your curiosity and creative problem-solving skills as you help clients reimagine what's possible and bring new solutions to market. In the process, you'll have the privilege of working on some of the most cutting-edge and impactful solutions shaping the world today.

Balance and flexibility. We believe in the importance of balance and flexibility. With many functional career areas, roles, and work arrangements, you can explore ways of achieving the perfect balance between your work and life. Your life extends beyond the office, and we always do our best to help you integrate and balance the best of work and life, having fun along the way!

High-trust organization. We are a high-trust organization where integrity is key. By joining GlobalLogic, you're placing your trust in a safe, reliable, and ethical global company. Integrity and trust are a cornerstone of our value proposition to our employees and clients. You will find truthfulness, candor, and integrity in everything we do.

About GlobalLogic

GlobalLogic, a Hitachi Group Company, is a trusted digital engineering partner to the world's largest and most forward-thinking companies. Since 2000, we've been at the forefront of the digital revolution – helping create some of the most innovative and widely used digital products and experiences. Today we continue to collaborate with clients in transforming businesses and redefining industries through intelligent products, platforms, and services.

Salesforce Developer Contact Centre, Service Cloud, Apex, and LWC IRC293043