Overview

The Software Asset Manager is responsible for establishing, governing, and operating a mature Software Asset Management (SAM) practice across the enterprise. This role defines the SAM strategy, policies, and operating model, ensures effective use of ServiceNow Software Asset Management (SAM), and partners with technical delivery teams to drive compliance, cost optimization, and risk reduction across onprem, endpoint, and SaaS software portfolios.

The role is accountable for what the SAM practice delivers and how it operates, while partnering with platform and engineering teams who are responsible for the technical implementation and configuration of SAM tooling.

Responsibilities

Software Asset Management Strategy & Governance
- Define and own the enterprise Software Asset Management strategy, roadmap, and maturity model.
- Establish SAM policies, standards, and lifecycle processes covering request, procurement, deployment, usage, reclamation, renewal, and retirement.
- Define roles, responsibilities, and RACI across IT, Procurement, Finance, Legal, and Audit as they relate to software assets.
- Ensure alignment of SAM practices with ITIL, ITSM, ITAM, Security, and financial governance standards.
ServiceNow SAM Practice Ownership
- Act as the practice owner and subjectmatter expert for ServiceNow Software Asset Management (SAM), working in close partnership with ServiceNow platform and engineering teams.Define functional requirements, data expectations, and outcomes for ServiceNow SAM capabilities, including license compliance, normalization, and reporting.. Validate that integrations from endpoint, infrastructure, and SaaS discovery tools meet SAM operational needs.. Own SAM process design and ensure tools are used consistently and effectively by IT and business stakeholders.
License Compliance, Risk, and Audit Readiness
- Own the ongoing software license compliance posture for major publishers and SaaS vendors.
- Lead internal compliance reviews and coordinate responses to vendor audits in partnership with Legal, Procurement, and Finance.
- Interpret license agreements and usage rights to identify compliance gaps, financial exposure, and contractual risk.
- Drive remediation plans for noncompliance and control weaknesses.
Cost Optimization & Value Realization
- Identify opportunities to reduce software spend through license optimization, reclamation, rationalization, and improved demand management.
- Partner with Procurement and Finance to support renewals, trueups, and budgeting with accurate consumption insights.
- Provide actionable reporting on software utilization, waste, and savings opportunities.
- Track and communicate realized and potential cost savings to leadership.
SaaS & Endpoint Software Oversight
CrossFunctional Partnership & Enablement
- Serve as the primary SAM liaison to IT End User Services, Infrastructure, Application teams, Procurement, Finance, Legal, and Audit.
- Educate stakeholders on SAM processes, licensing concepts, and their responsibilities within the software lifecycle.
- Enable Service Desk and request fulfillment teams with clear guidance and operating procedures related to software assets.
- Act as escalation point for complex license interpretation and SAMrelated business decisions.
Reporting, Metrics & Continuous Improvement
- Define KPIs and operational metrics to measure SAM effectiveness, maturity, compliance, and financial impact.
- Review and validate dashboards and reports produced through ServiceNow SAM and related systems.
- Drive continuous improvement initiatives to strengthen data quality, controls, and operational efficiency.
- Stay current on licensing model changes, SaaS consumption trends, and industry best practices.

Qualifications

Associate or bachelor's degree in Information Systems, Business, Finance, or a related discipline, or equivalent professional experience.
4-6+ years of experience in Software Asset Management, IT Asset Management, IT Service Management, or related operational roles.
Proven experience establishing or maturing a SAM practice in a complex enterprise environment.
Handson experience working with an enterprise SAM tool ServiceNow SAM experience strongly preferred.
Experience supporting license audits, renewals, and enterprise vendor negotiations.
ITIL Foundations preferred SAMspecific certifications (e.g., IAITAM, ISO 19770) are a plus.

Company Description

Waters Corporation (NYSE:WAT)is a global leader in life sciences and diagnostics, dedicated to accelerating the benefits of pioneering science through analytical technologies, informatics, and service. With a focus on regulated, high-volume testing environments, our innovative portfolio harnesses deep scientific expertise across chemistry, physics, and biology. We collaborate with customers around the world to advance the release of effective, high-quality medicines, ensure the safety of food and water, and drive better patient outcomes by detecting diseases earlier, managing routine infections, and combating antibiotic resistance. Through a shared culture of relentless innovation, our passionate team of 16,000 colleagues turn scientific challenges into breakthroughs that improve lives worldwide.

Diversity and inclusion are fundamental to our core values at Waters Corporation. It benefits our employees, our products, our customers and our community. Waters complies with all applicable federal, state,and local laws. Qualified applicants are considered without regard to sex, race, color, ancestry, national origin, citizenship status, religion, age, marital status (including civil unions), military service, veteran status, pregnancy (including childbirth and related medical conditions), genetic information, sexual orientation, gender identity, legally recognized disability, domestic violence victim status,or any other characteristic protected by law. Waters is proud to be an equal opportunity workplace and is an affirmative action employer. All hiring decisions are based solely on qualifications, merit, and business needs at the time.

ITSM Lead Engineer – SAM