Business Function

As the leading bank in Asia, DBS Consumer Banking Group is in a unique position to help our customers realise their dreams and ambitions. As a market leader in the consumer banking business, DBS has a full spectrum of products and services, including deposits, investments, insurance, mortgages, credit cards and personal loans, to help our customers realise their dreams and aspirations at every life stage. Our financial solutions are not only the best in the business - they were made just right for you.

Job Purpose

The person will be responsible for driving the entire cycle of development and management of digital platform, designed for onboarding, Customer Journey enhancements thereby ensuring smooth launch, market positioning and commercialisation of the various product.

Onboarding & CASA Capabilities

Build and optimize digital onboarding flows covering:
Savings / Salary / Zero balance accounts
Assisted & unassisted journeys
Re-KYC, CKYC fetch, document management
Own CASA lifecycle components such as:
Account activation & funding
Status tracking & customer communication
Exception handling & drop-off recovery

Platform & Technology Leadership

Partner with engineering to design scalable, resilient, and reusable platform services.
Drive adoption of event-driven architectures, APIs, and microservices.
Ensure high availability, low latency, and strong observability (SLAs, SLOs, alerts).

Regulatory & Risk Alignment

Ensure compliance with RBI, AML, KYC, CKYC, FATCA, CRS, and internal risk policies.
Work closely with Compliance, Legal, and Risk teams to embed controls by design.
Own audits, regulatory changes, and platform readiness for new guidelines.

Stakeholder & Program Management

Collaborate with Retail Banking, Digital Channels, Operations, Risk, Compliance, and Partner teams.
Act as the single-threaded owner for platform delivery, dependencies, and prioritization.
Manage multiple workstreams and releases in an agile environment..

Required Experience

Experience with a proven track record in the financial services and/or banks, preferably in banking, fintech, or regulated financial services.
Strong experience in Savings Account onboarding, CASA products, or customer acquisition platforms.
Experience with API-based platforms, microservices, and workflow orchestration.
Proven ability to manage complex stakeholders and regulatory dependencies.

Education / Preferred Qualifications

Any graduation

Core Competencies

Results driven - possesses an ability to find solutions to difficult problems quickly and effectively
Process orientation - ability to perform within existing systems and processes, while project managing for process improvement
Interpersonal effectiveness and ability to influence - ability to interpret data and articulate to convince others
Team Effectiveness - Ability to work in a cross-functional, dynamic environment and support team members in the achievement of their goals

Technical Competencies

Proven experience mobile and net banking product management with added exposure to core banking platform.
Good grasp of the agile development environment.
Strong analytical skills, creative, detail oriented, and solid problem-solving skills with a passion for new technologies
Strong analytical acumen to translate data in to actionable trends and potential business ideas

Work Relationship

Ability to work in a cross-functional, dynamic environment and support team members in the achievement of their goals

DBS India - Culture & Behaviors

Drive Performance Through Value Based Propositions
Ensure Customer Focus by Delighting Customers & Reduce Complaints
Build Pride and Passion to Protect, Maintain and Enhance DBS Reputation
Enhance Knowledge Base, Build Skill Sets & Develop Competencies
Invest in Team Building & Motivation through Ideation & Innovation
Execute at Speed While Maintaining Error Free Operations
Develop a Passion for Performance to Grow Talent Pool
Maintain the Highest Standards of Honesty and Integrity

Location:

Mumbai

Job:

Digital.

Schedule:

Regular

Employee Status:

Full time

Senior Associate, Specialist Platform-Retail Onboarding, Consumer Banking Group