About Position:

We are seeking an experienced Salesforce Business Analyst with strong expertise in Salesforce business analysis and Health Cloud. This role will focus on understanding business needs, defining functional requirements, and enabling impactful Salesforce solutions for healthcare-focused business processes. The ideal candidate should be able to work with stakeholders across business and technology teams while ensuring solution alignment with Health Cloud capabilities and industry expectations.

Role: Salesforce Health Cloud Business Analyst Lead
Location: Pune
Experience: 12 to 18 years
Job Type: Full Time Employment

What You'll Do:

Collaborate with stakeholders to gather, analyze, and document business requirements for Salesforce Health Cloud initiatives
Lead requirement workshops, process discussions, and solution walkthroughs across business and technical teams
Translate business requirements into user stories, process flows, business rules, and functional specifications
Work with architects and developers to design scalable solutions aligned with Salesforce Health Cloud capabilities
Support process transformation initiatives involving patient management, care coordination, provider relationships, and healthcare workflows
Review and validate business requirements to ensure completeness, feasibility, and alignment with business goals
Support backlog refinement, sprint planning, UAT preparation, and post-implementation stabilization
Ensure solutions are aligned with compliance, security, and data privacy expectations applicable to healthcare environments
Identify opportunities to improve operational efficiency through optimized Salesforce processes and automation
Act as a functional liaison between business users and delivery teams throughout the project lifecycle

Expertise You'll Bring:

12-18 years of relevant experience
Strong experience in Salesforce business analysis with deep understanding of Health Cloud
Good knowledge of Salesforce data models, configuration concepts, and healthcare-centric workflows
Experience in requirement gathering, business process mapping, documentation, and solution validation
Ability to translate complex business requirements into clear functional specifications
Strong understanding of stakeholder engagement and cross-functional collaboration
Familiarity with Agile delivery methodology and working with product owners, developers, and QA teams
Knowledge of healthcare process domains, patient engagement workflows, or care management processes
Strong analytical, communication, and problem-solving capabilities
Ability to manage multiple stakeholders and drive requirement clarity in large programs
Salesforce certifications in Business Analysis, Administration, or Health Cloud will be an added advantage

Benefits:

Competitive salary and benefits package
Culture focused on talent development with quarterly growth opportunities and company-sponsored higher education and certifications
Opportunity to work with cutting-edge technologies
Employee engagement initiatives such as project parties, flexible work hours, and Long Service awards
Annual health check-ups
Insurance coverage: group term life, personal accident, and Mediclaim hospitalization for self, spouse, two children, and parents

Values-Driven, People-Centric & Inclusive Work Environment:

Persistent is dedicated to fostering diversity and inclusion in the workplace. We invite applications from all qualified individuals, including those with disabilities, and regardless of gender or gender preference. We welcome diverse candidates from all backgrounds.

We support hybrid work and flexible hours to fit diverse lifestyles.
Our office is accessibility-friendly, with ergonomic setups and assistive technologies to support employees with physical disabilities.
If you are a person with disabilities and have specific requirements, please inform us during the application process or at any time during your employment

Let's unleash your full potential at Persistent - persistent.com/careers

Persistent is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind.

Salesforce Health Cloud Business Analyst Lead