Description

Amazon's Perfect Order Experience (Trustworthy Orders) team works to ensure that buyers receive authentic products in the condition they are expecting. We design and implement policies, tools and technology innovations to protect the buying experience on Amazon while minimizing friction for sellers. Candidates will be responsible for a wide range of duties related to the identification, investigation and elimination of online risk while balancing for seller experience. The focus will be on Brand Protection and SX for IN.

The ideal self-driven candidate possesses business judgment, analytical thinking, and has experience succeeding in a customer-driven workplace under tight deadlines. The position relies on judgment to plan and accomplish goals and will work under very limited supervision of the Manager.

The candidate will be responsible for a wide range of duties related to the investigation and elimination of online risk, identifying regional risk heuristics to improve speed and efficacy of treatment, partnering with regional business teams to drive initiatives to reduce defects at root cost while balancing for seller friction. The candidate will be responsible for extended deep dives of data and creating detailed, easily translated analysis based on those deep dives. . The candidate will be adept at determining root causes of issues and drive implementation of long term fixes.

Key job responsibilities

Work with our WW product, science, operations and program teams to conceptualize, launch, operate, localize, and expand Product Quality programs for India.

Partner with Legal, PR, and Investigations to quickly handle and resolve critical and time-sensitive challenges.
Develop and maintain key relationships with internal and external stakeholders

About The Team

Customer and Partner Trust is responsible for creating a trustworthy shopping experience across Amazon stores worldwide by protecting customers, brands, selling partners and Amazon from fraud, counterfeit, and abuse as well as empowering, providing world‐class support, and building loyalty with Amazon's millions of selling partners. We value individual expression, encourage debate and critical thinking, and invite you to bring your true self to work every day. Only by embracing inclusivity can we deliver for our customers. Our unique backgrounds and perspectives strengthen our ability to achieve Amazon's mission of being Earth's most customer-centric company.

Basic Qualifications

4+ years of compliance program management, legal, governance, audit, risk/loss prevention, or equivalent experience
3+ years of managing food safety and quality in a large-scale retail or manufacturing environment experience
Knowledge of retail food code and regulations governing grocery retail at local, state, and federal levels
Bachelor's degree or equivalent
Experience handling confidential information

Preferred Qualifications

3+ years of program requirements definition and data and metrics leveraging to drive improvements experience
Professional auditing qualification, or similar risk or compliance credentials
Experience with SQL and Excel

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.

Company - ADCI - Karnataka - A66

Job ID: A10439876

Program Leader- BP, IN POE