Project Role : Application Support Engineer

Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.

Must have skills : Enterprise Network Operations

Good to have skills : NA

Minimum 5 Year(s) Of Experience Is Required

Educational Qualification : 15 years full time education

Summary

As an Application Support Engineer, a typical day involves acting as a software detective by actively monitoring and investigating issues across various components of essential business systems. This role requires a proactive approach to identifying problems, analyzing system behaviors, and ensuring smooth operation of critical applications. The position demands continuous engagement with complex environments to maintain system stability and support business continuity through timely resolution of technical challenges.

Roles & Responsibilities

Expected to be an SME, collaborate and manage the team to perform.
Responsible for team decisions.
Engage with multiple teams and contribute on key decisions.
Provide solutions to problems for their immediate team and across multiple teams.
Lead efforts to improve operational processes and enhance system reliability.
Mentor junior team members to support their professional growth and skill development.
Coordinate cross-functional communication to ensure alignment on issue resolution and project goals.

Professional & Technical Skills

Must To Have Skills: Proficiency in Enterprise Network Operations.
Strong knowledge of network infrastructure components and protocols.
Experience in troubleshooting and resolving complex network issues.
Ability to analyze system logs and performance metrics to identify root causes.
Familiarity with monitoring tools and incident management processes.
Excellent problem-solving skills with a focus on maintaining high availability and performance.

Additional Information

The candidate should have minimum 5 years of experience in Enterprise Network Operations.
This position is based at our Gurugram office.
A 15 years full time education is required.