Job Summary

Meet the business objectives initiated by the respective country Retail Assets Business
Customer focused need-based selling
Deepen customer relationship and sell credit cards and maximize penetration from Internal channels only
Managing the team of 7-8 People and driving affluent sales and bank strategy

Key Responsibilities

Business Drivers

Achieve Team sales target
Segment focus, customer focussed needs-based selling
Being a Credit Cards Clients Executive, focus has to be on internal Branch and Intra channel sourcing HVS customer relationship and fulfilling needs with respect to Assets.

Customer Experience

Operational quality - Error free customer application & documentation
Responsive and responsible selling
Practice appropriate sales and marketing skill
Ensure nil Customer complaints

Risk Assurance

Conduct CDD, MLP & TCF diligently
Zero tolerance – Fraud, Mis-selling
Attend training, acquire knowledge and apply to job function
Adhere to all policies, guidelines and procedures, comply with local regulatory requirements
To comply with all applicable money laundering prevention procedures and, in particular, report any suspicious activity to the Unit Money Laundering Prevention Officer and line manager

Regulatory & Business Conduct

Display exemplary conduct and live by the Group's Values and Code of Conduct.
Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.
Exercise authorities delegated by the Board of Directors and act in accordance with Articles of Association (or equivalent)

Qualifications

Must be a graduate. MBAs would be an advantage
Candidates having Sales experience of at-least 1 year in the Retail Banking Industry; especially Credit Card experience will be preferred
Candidate having AMFI, IRDA (and other relevant certification) certification will be preferred
Good knowledge of the selected market and customer segments would be an advantage
Strong communication and negotiation skills with the ability to influence outcomes
Strong inter-personal skills, which encourages and promotes enthusiasm and team spirit

Skills And Experience

Good Interpersonal Skills
Customer and Service Orientation
Banking knowledge
Management Information Skills
Competitive awareness & benchmarking
Excellent communication, interpersonal & relationship building skills
Able to pick up new concepts quickly
Able and excited about going out to meet new customers
Coordinate customer events for the cluster along with the product team
Aggressive Sales call plans to acquire large prospective customers through referrals.

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together We

Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What We Offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
Flexible working options based around home and office locations, with flexible working patterns.
Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.

Business Development Manager - Retail Mortgages