Ready to be a Titan

ServiceTitan is the leading software platform for the trades, powering the businesses that keep the world running. We are seeking a Director of Infrastructure Software Engineering with a focus on SQL Reliability & Observability to lead a high-impact engineering organization at the intersection of Infrastructure, SRE, and Product Engineering. This role is critical to improving uptime, customer experience, and cost efficiency across our platform. You will execute the strategy to transform our systems from reactive operations to proactive, data-driven reliability engineering - while building and leading a world-class team in Bangalore.

What You'll Do

Lead Reliability & Observability Strategy

Help drive the vision for SQL reliability, data platform stability, and observability across the

platform

Define SLOs/SLIs, error budgets, and reliability frameworks that tie directly to business

outcomes

Build a roadmap for end-to-end observability spanning metrics, logs, and traces

Lead Database Reliability & Performance

Oversee performance, scaling, and availability across Azure SQL, PostgreSQL, MySQL,

Cosmos DB, MongoDB, Redis, and Kafka

Drive meaningful improvements in query performance, optimization, capacity planning,

HA/DR, and replication strategies

Build the Observability Platform

Lead development of a unified observability platform leveraging OpenTelemetry
Enable end-to-end correlation from Mobile → API → Backend → Database
Reduce alert noise, improve signal quality, and deliver actionable dashboards and real-time

insights

Drive Proactive Monitoring & Automation

Implement synthetic monitoring across web and mobile surfaces
Introduce AI-driven anomaly detection and lead development of SRE Agent / AI-assisted

debugging systems

Build and Lead a High-Performing Team

Hire and develop a team of SQL/DB Reliability Engineers, Observability Engineers, and

SRE/Automation/AI Engineers

Establish an engineering culture grounded in ownership, quality, and impact
Mentor senior engineers and cultivate the next generation of technical leaders

Drive Cross-Functional Alignment

Partner with Infrastructure & Platform, Product Engineering, and Finance teams
Align reliability, performance, and cost goals with broader business objectives

What You'll Bring

10–15+ years of experience in software engineering, SRE, or infrastructure roles
5+ years in engineering leadership at the Manager or Director level
Proven track record managing large-scale distributed systems and databases
BS or MS in Computer Science or equivalent experience
Deep expertise in SQL and relational database systems
Strong hands-on experience with cloud platforms, Azure preferred
Solid understanding of observability platforms (metrics, logs, tracing), Kubernetes, and

performance engineering

Familiarity with NoSQL systems (Cosmos DB, MongoDB, Redis, Kafka), OpenTelemetry, and

CI/CD reliability practices

Exposure to AI/ML-driven monitoring or root cause analysis systems is a plus

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Be Human With Us:

Being human isn't about checking every box on a list. It's about the experiences we have, people we meet, and the perspectives we share. So, if you have the skills but are hesitant to apply because of your background, apply anyway. We need amazing people like you to help us challenge the conventional and think differently about the problems that we're solving. We're in this together. Come be human, with us.

Use of AI Technology:

We use technology, including automated and AI-assisted tools, to support certain aspects of our recruitment process. These tools are designed to improve efficiency and enhance the candidate experience. AI tools are not used to make hiring decisions; all hiring decisions are made by our hiring teams.

At ServiceTitan, we celebrate individuality and uniqueness. We believe that the convergence of fresh perspectives and experiences from all walks of life is what makes our product and culture so great. We do not discriminate against employees based on race, color, religion, sex, national origin, gender identity or expression, age, disability, sexual orientation, or any other characteristic protected by applicable laws.

Director -Software Engineering, Infrastructure

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