Scrum, JIRA, Sales Cloud, Agile Methodologies, Mulesoft, Service Cloud, Azure DevOps, Smartsheets, Safe, AI technologies, MS Project, Salesforce Data Cloud, Experience Cloud, Google Workspace, Salesforce

Agile Methodologies, JIRA, Service Cloud, Scrum, Sales Cloud, Azure DevOps, Smartsheets, Safe, AI-enabled delivery tools, Google Workspace, MS Project, Experience Cloud, Salesforce implementations

Slas, Flows, Validation Rules, Data Model, APEX, Middleware platforms, Salesforce integrations, Service Console, SOAP APIs, Security Model, Omni Channel CTI Knowledge, Declarative automation, Salesforce Service Cloud, Case lifecycle management, entitlements, Salesforce architecture

Data Manipulation, Data Cleansing, Excel, Project Delivery, JIRA, Operational Excellence, Salesforce, MS Project, Project Management, Peoplesoft