Job Description

Job Title: Associate- Product Support

About Greytip

Greytip Software is an HR software company serving global SME businesses through a cloud HR platform greytHR. The greytHR platform is a popular cloud HR & Payroll software with 20,000+ customers and 20 lakhs+ users.

The platform offers 40+ tools in areas like core HR, payroll, leave and attendance, statutory. compliances, expense claims, employee self-service and much more.

Headquartered in Bangalore, India, Greytip has branches in Mumbai, New Delhi, Chennai, Hyderabad, Pune, and Dubai.

Preferred Functional Knowledge

Should be well versed in MS Office especially in excel and should have worked on Jira/Freshdesk (Support tools).

Key Responsibility

They offer expert advice, resolve supportcases efficiently, conduct training sessions, documentation, research new problems, provide advice for product improvements, and stay updated on industry trends.

Specialist - Product Support involves providing technical and customer service support for a company's products, assisting users with product issues, identifying and analyzing problems, reporting issues to leadership with detailed analysis.

The role of Specialist - Product Support involves below requirements.

They must possess strong problem-solving, customer service, multitasking, time management, communication, and leadership skills.

They typically hold a bachelor's degree in a related field and have at least 1-3 years of relevant experience.

The position requires a combination of technical expertise, communication skills, and good customer service abilities.

Qualification And Experience

Any Degree, Fluent in English and Hindi both written and verbal along with 1-3 years of Experience in same domain.

Benefits

Excellent Opportunity to be involved in high impact work and progressive learning environment.

Great team members & energy filled work environment.

Competitive salary.

Expertise And Qualifications

Customer service support

Assisting users with product issues

Identifying and analyzing problems

Reporting issues to leadership with detailed analysis.

Associate Product Support