Who We Are

Welcome to TELUS Digital — where innovation drives impact at a global scale. As an award-winning digital product consultancy and the digital division of TELUS, one of Canada's largest telecommunications providers, we design and deliver transformative customer experiences through cutting-edge technology, agile thinking, and a people-first culture.

With a global team across North America, South America, Central America, Europe, Africa, and APAC, we offer end-to-end expertise across various service offerings: Web, Mobile & Digital Marketing | Enterprise AI | Customer Care AI & Technology | Enterprise Technology Modernization

From mobile apps and websites to voice UI, chatbots, AI, customer service, and in-store solutions, TELUS Digital enables seamless, trusted, and digitally powered experiences that meet customers wherever they are — all backed by the secure infrastructure and scale of our multi-billion-dollar parent company.

Location & Flexibility

India Hybrid: Noida

This is a hybrid role. This model requires the ability to work in a hybrid mode from our office in Noida/Bengaluru (1 to 2 times/ week). Our office culture is designed to foster in-person innovation, collaboration, and connection with team members, local and visiting, from other global offices.

The Opportunity

As a Module Lead in the Pension Payroll team, you will be responsible for leading and overseeing the pension payroll module implementation across multiple client projects. You will manage a team of Business Analysts and Configuration Specialists, ensure successful delivery of pension payroll solutions, and drive continuous improvement in processes and methodologies. Your role will involve strategic planning, technical leadership, stakeholder management, and mentoring team members to deliver high-quality pension payroll implementations that meet client requirements and regulatory compliance standards.

Responsibilities

Lead and manage the pension payroll module implementation across multiple concurrent client projects
Oversee the complete pension payroll configuration lifecycle, from requirements gathering through testing and deployment
Manage and mentor a team of Business Analysts and Configuration Specialists, providing technical guidance and professional development
Analyze complex client business requirements and translate them into detailed functional and technical specifications for pension payroll systems
Review and validate functional specifications, test cases, and configuration decisions prepared by team members
Establish and enforce best practices for pension payroll configuration, testing, and documentation standards
Conduct comprehensive testing and quality assurance on pension payroll configurations, including payroll calculations, benefit accruals, deductions, and compliance validations
Perform end-to-end testing of payroll processes, from data validation to final payroll output and reconciliation
Collaborate with Project Managers, Client Managers, Technical Architects, Infrastructure teams, and other module leads to address project requirements and dependencies
Maintain and validate configuration data across pension payroll modules, ensuring accuracy, completeness, and regulatory compliance
Provide escalation support for complex technical issues and client-specific requirements
Develop and maintain release metrics, reporting dashboards, and KPI tracking for module performance
Participate in and lead process improvement initiatives to enhance configuration, testing, and release management methodologies
Drive adherence to project SLAs, defined workflows, and quality standards across the module
Plan and allocate tasks in project management tools (ADO), monitor progress, and ensure timely completion
Conduct code reviews and validate configurations against requirement artifacts
Support knowledge management by documenting best practices, lessons learned, and creating training materials for the team
Participate in resource planning and capacity management for the pension payroll module
Act as subject matter expert (SME) for pension payroll domain within the organization
Coach team members on pension payroll regulations, compliance requirements, and system capabilities

Qualifications

6-8 years of experience in pension payroll, benefits administration, or related IT implementation roles
Bachelor's degree in Computer Science, Information Technology, Business Administration, or a related field

Bonus Points

Knowledge of pension payroll domain, including payroll calculations, benefit accruals, deductions, pension fund management, and compliance requirements
Proficiency in SQL for data validation, testing, and reporting
Advanced working knowledge of pension payroll systems
Strong expertise in configuration management practices, tools, and methodologies
Intermediate to advanced skills in programming languages such as JavaScript, HTML, CSS for custom configurations and troubleshooting
Experience with ETL tools and data integration platforms
Strong understanding of regulatory compliance requirements in pension and payroll (e.g., ERISA, IRS regulations, state-specific requirements)

Equal Opportunity Employer

At TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants qualifications, merits, competence and performance without regard to any characteristic related to diversity.

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Application Development Technical Team Leader