COMPANY OVERVIEW

Amerit Consulting was established in 2001 and supports Fortune 500 clients across the United States with over 2,400 consultants nationwide.

One of Inc. Magazine's Fastest Growing Private Companies
One of the largest Disabled Veteran-Owned staffing firms in the United States
Corporate headquarters in Sacramento, California

Learn more: www.ameritconsulting.com

POSITION OVERVIEW

Amerit Consulting is seeking an experienced Senior IT Support / System Administrator to support approximately 30 users across our India and US operations.

LOCATION

Chandigarh, India (Hybrid / Primarily Remote)

Office located in IT Park, Kishangarh, Chandigarh

Work Schedule: Overnight shift aligned with US Pacific Time (California) with some flexibility across US time zones.

This position combines Tier 1/2 IT Support, Microsoft 365 Administration, Systems Administration, Endpoint Management, and Cybersecurity. The ideal candidate is technically strong, customer-focused, security-conscious, and comfortable supporting US-based users through phone, email, and remote troubleshooting.

This role offers significant career growth into:

Microsoft Azure Administration
Microsoft Intune & Endpoint Management
Automation using PowerShell
IT Infrastructure
Security Administration
IT Policy Development
Cloud Operations
Systems Engineering

You will report directly to the US-based IT Director and work closely with senior IT leadership.

Salary is highly competitive and will be based on experience. Exceptional candidates can expect an attractive compensation package. Relocation assistance is available for the right candidate.

KEY RESPONSIBILITIES

IT Support & Help Desk

Provide Tier 1 and Tier 2 technical support to employees across India and the United States
Manage the IT Help Desk and ensure timely ticket resolution
Troubleshoot Windows desktops, software, Microsoft 365 applications, printers, and peripherals
Assist with employee onboarding, offboarding, and end-user training
Deliver outstanding customer service while maintaining professionalism

Microsoft 365 Administration

Administer Microsoft 365 users, mailboxes, licensing, distribution groups, and security settings
Manage Microsoft Entra ID identities and device enrollment
Configure Conditional Access and identity security policies
Support Microsoft Defender security features
Assist with Microsoft Intune administration and policy management
Support Windows Autopilot deployments
Manage BitLocker and endpoint security configurations

Systems & Infrastructure Support

Support Windows PCs, laptops, printers, firewalls, and biometric devices
Maintain hardware inventory and lifecycle tracking
Ensure secure handling of company assets
Support Windows Server and endpoint environments
Coordinate hardware setup, replacement, and troubleshooting

Cybersecurity

Follow security-first IT practices
Implement least-privilege access principles
Help protect against phishing, malware, ransomware, and unsafe browsing
Support endpoint security initiatives
Follow established security policies and authorization procedures
Contribute to maintaining a secure Microsoft 365 environment

Vendor Management

Coordinate with hardware vendors and external service providers
Manage support cases and procurement activities
Communicate professionally with both US and India-based stakeholders
Assist with vendor troubleshooting and issue resolution

Advanced Growth Opportunities

Depending on experience and career progression, you'll also gain exposure to:

Microsoft Azure Administration
Azure Virtual Machines
Azure Networking
Backup & Disaster Recovery
PowerShell Automation
SQL Reporting
Microsoft 365 Security Architecture
IT Policy Development
Internal PHP/MySQL application support (optional)
Enterprise Systems Administration

REQUIRED QUALIFICTIONS

Bachelor's degree in Computer Science, Information Technology, or a related field
5+ years of experience in IT Support, System Administration, or Infrastructure Support
Strong experience supporting Windows desktop environments
Hands-on experience administering Microsoft 365
Understanding of Microsoft Entra ID (Azure AD)
Experience with Windows Server environments
Experience with hardware inventory management
Strong troubleshooting and analytical skills
Security-conscious mindset with knowledge of cybersecurity best practices
Ability to quickly learn new technologies and internal applications

PREFERRED SKILLS

Experience with one or more of the following is highly desirable:

Microsoft Intune
Windows Autopilot
Microsoft Defender
Azure Administration
PowerShell scripting
SQL reporting
PHP/MySQL development
Microsoft Endpoint Management
NIST Cybersecurity Framework or similar security frameworks
Intune policy design and deployment

REQUIREMENTS - COMMUNICATION

Well-rounded interpersonal & verbal communication skills (THIS IS BIG!) as this individual will be entirely and exclusively communicating with US based users both via phone and email.
Comfortable in supporting distributed teams across India and US.
Strong customer service aptitude and attitude.
Ability to work independently and prioritize effectively.

Why Join Amerit Consulting

Competitive compensation (salary not limited for exceptional candidates)
Relocation assistance available
Exposure to Microsoft Azure, Microsoft 365, Intune, and enterprise infrastructure
Opportunity to grow into Systems Administration and Cloud Engineering
Work directly with experienced US-based IT leadership
Hybrid work model with flexibility
Long-term career growth in enterprise IT operations