Summary

Position Summary

Customer

The Customer Team empowers organizations to build deeper relationships with customers through innovative strategies, advanced analytics, GenAI, transformative technologies, and creative design. We enable Deloitte client service teams to enhance customer experiences and drive sustained growth and customer value creation and capture, through customer and commercial strategies, digital product and innovation, marketing, commerce, sales, and service. We are a team of strategists, data scientists, operators, creatives, designers, engineers, and architects, balancing business strategy, technology, creativity, and ongoing managed services to help solve the biggest problems that impact customers, partners, constituents, and the workforce. We also offer Business Process as a Service, enabling organizations to streamline operations and achieve greater efficiency through scalable, technology -enabled managed insights that guide ongoing transformation and operational excellence.

Position Summary

Level: Analyst, Technical Transformation or equivalent

As an experienced Analyst at Deloitte Consulting, you will be responsible for individually delivering high

quality work products within due timelines.

Work you'll do:

Configure/custom build user stories, unit test, document design and deployment
Support story estimation using guidelines. Gradually pick up more complex stories; maintain defined velocity
Ensure quality via thorough unit testing and code coverage
Follow project coding best practices. Learn/adopt firm tools; build rapport with onshore teams
Understand pipeline setup and DevOps procedures. Manage time for meetings and prep work
Learn/adopt new tech stack features; understand limitations
Learn basics of Agentforce/GenAI modules and their configuration within Salesforce

The team:

Step into our Sales & Service team, where technology powers business impact and innovation drives everything we do. As a global, dynamic group, we deliver seamless, end-to-end solutions—advising on strategy, implementing advanced CRM or back-office platforms, and enabling continuous business improvement. Here, you'll collaborate with passionate, creative minds to transform sales models, elevate service excellence, and optimize customer operations. If you're ready to grow your expertise, make bold ideas real, and help redefine the customer experience for leading organizations, this is your next big move. Join us and shape the future of sales and service.

Qualifications

Must Have Skills/Project Experience/Certifications:

2 - 3 years of hands-on experience in consulting/ industry
Understand functional requirements and be able to develop technical solutions in Salesforce
2 years of Salesforce.com experience
Designs using standard patterns. Should also be able to communicate this effectively to the team.
Should have very good technical and problem-solving skills
Analyze and identify gaps in functional/business requirements and should be able to effectively communicate this to both Business and Functional analysts
Should be able to assess the impact on technical designs caused by changes in functional requirements
Should be able to perform independent code reviews and execute unit tests on modules developed

Good to Have Skills/Project Experience/Certifications:

Experience in Salesforce.com Development environments (VS Code)
Knowledgeable in Apex, Visual force, Lightning Components, Lightning Web Components, SFDX
Experience with integration and configuration
Salesforce.com Platform Developer certifications
Salesforce.com Domain Certifications

Education:

BE/B.Tech/M.C.A./M.Sc (CS) degree or equivalent from accredited university

Location:

Bengaluru/Hyderabad/Pune/Chennai

S&S2027

Our purpose

Deloitte's purpose is to make an impact that matters for our people, clients, and communities. At Deloitte, purpose is synonymous with how we work every day. It defines who we are. Our purpose comes through in our work with clients that enables impact and value in their organizations, as well as through our own investments, commitments, and actions across areas that help drive positive outcomes for our communities.

Our people and culture

Our inclusive culture empowers our people to be who they are, contribute their unique perspectives, and make a difference individually and collectively. It enables us to leverage different ways of thinking, ideas and perspectives, and bring more creativity and innovation to help solve our clients most complex challenges. This makes Deloitte one of the most rewarding places to work.

Professional development

At Deloitte, professionals have the opportunity to work with some of the best and discover what works best for them. Here, we prioritize professional growth, offering diverse learning and networking opportunities to help accelerate careers and enhance leadership skills. Our state-of-the-art DU: The Leadership Center in India, located in Hyderabad, represents a tangible symbol of our commitment to the holistic growth and development of our people. Explore DU: The Leadership Center in India .

Benefits To Help You Thrive

At Deloitte, we know that great people make a great organization. Our comprehensive rewards program helps us deliver a distinctly Deloitte experience that helps that empowers our professionals to thrive mentally, physically, and financially—and live their purpose. To support our professionals and their loved ones, we offer a broad range of benefits. Eligibility requirements may be based on role, tenure, type of employment and/ or other criteria. Learn more about what working at Deloitte can mean for you.

Recruiting tips

From developing a stand out resume to putting your best foot forward in the interview, we want you to feel prepared and confident as you explore opportunities at Deloitte. Check out recruiting tips from Deloitte recruiters.

Requisition code: 353138

Salesforce Technical - Analyst, Technical Transformation- Sales & Service- Customer