Training Manager - Housekeeping

Urban Company

Location: Hyderabad | Bangalore | Mumbai

Employment Type: Full Time

About Urban Company

Urban Company is India's leading tech-enabled home services platform, committed to delivering high quality, standardized, and reliable services to customers across the country. We are rapidly expanding our Deep Cleaning category and are looking for passionate professionals to help us scale.

About the Role

As a Training Manager, you will be responsible for building and delivering training programs for our housekeeping professionals across assigned cities. You will work closely with operations and quality teams to ensure service standards are consistently met and improved.

What You Will Do

- Design and deliver training programs for cleaning professionals based on SOPs and service standards

- Conduct on-ground induction and refresher training for new and existing partners

- Develop and update training content, manuals, and guidelines regularly

- Monitor service quality through audits, feedback, and on-ground observation

- Identify training gaps and implement targeted interventions

- Lead and manage a team of trainers across assigned locations

- Collaborate with operations and quality teams to align training with business goals

- Handle manpower planning and scheduling for training activities

- Ensure all professionals are trained on chemical usage, equipment handling, and safety protocols

What We Are Looking For

- Minimum 3 years of hands-on experience in housekeeping operations

- Prior experience in training, mentoring, or managing a team

- Strong knowledge of cleaning SOPs, chemical usage, and hygiene standards

- Experience working in hotels, facility management companies, or hospitals preferred

- Good communication and people management skills

- Ability to work on-ground and travel within the city as required

- Minimum qualification: 2 year Diploma or Bachelor's Degree

Good to Have

- Experience in manpower handling and scheduling

- Background in hotels, hospitals, or facility management companies such as CBRE, Sodexo, ISS, OCS, or BVG

- Exposure to quality audits and compliance standards

- Knowledge of cleaning equipment and chemical brands such as Taski or Diversey

What We Offer

- Opportunity to work with India's largest home services platform

- High ownership role with direct impact on service quality

- Fast growing team with strong learning opportunities

- Competitive compensation based on experience

Apply Now

https://forms.gle/Eovx87Sote9owEo2A