Overview

This role is responsible for supporting the PBNA Retail team with all sales support activities, including (but not limited to) pricing updates, small account TPM setup & maintenance, customer masterdata maintenance and customer portal update.

Responsibilities

Building and maintaining TPM tactics for unplanned portfolio and settlements
Process Customer Master data and Pricing request, ensuring conformance to established data quality standards and service level agreements
Ensuring that aligned events that require on-ticket pricing changes and/or off-ticket adjustments are entered into all applicable systems in a timely manner (TPM)
Maintain customer contracts central repository, ensuring consistency between master documents and Pricing on system
Point of contact for customer queries relating to product range changes, pricing and claims, ensuring responsiveness and quick resolution
Manage expectations through verbal and written interactions with internal teams that includes sales, Finance and Control
Continuous improvement recommendations and implementation
Maintain SOP documentation for all activities

Qualifications

Degree qualified in Business / Commerce
5-6 years of experience in Finance/Sales
Exceptional written and oral communication, adapting approach by situation and audience
Analytical Skills: Ability to understand and translatedelivery performance, identify opportunity & risks, and adjustdevelop and implement
Time Management/Organization: Solid capability to manage and prioritize schedule
Proactive, responsive and results driven
High attention to detail

Deputy Manager -Sales & Operations