Summary

Position Summary

Deloitte Global Consulting Services – Ascend Enablement – Coaching & Training - Specialist Assistant Manager

About The Team

Global Consulting Services (GCS) works globally across practices and borders to support Deloitte's Strategy, Risk & Transactions (SR&T) and Technology & Transformation (T&T) businesses. The team is focused on offering our clients and people the global experience that's essential in today's world. Through GCS, we provide innovative solutions for cross-cultural, cross-border challenges our teams may encounter around the world. Leveraging leading-edge tools, methods, and resources, we deliver top-notch service that is applied locally while staying true to our global brand and core values.

Within Global Consulting Services, the Delivery pillar leads and empowers Member Firms across the globe to drive delivery transformation and improve client delivery quality and efficiency using:

Standard methodologies
Global delivery network
Standard delivery platforms, tools and assets

Overview Of The Role

We are looking for a passionate, high energy, and self-motivated individual who is accustomed to working independently and collaboratively on small and large projects in a close-knit team. We are seeking a person with at least 6+ years of experience, who will work closely with Global enablement lead, alongside colleagues from across the globe, to support leadership in Ascend and methods & tools deployment, training, enablement, operations, and advisory support to strategic initiatives.

Work you'll do

The role works closely with colleagues and senior leaders across India and Global Consulting Services, building a strong understanding of the firm's Consulting Services business and strategic priorities. The professional supports analysis of quantitative and qualitative data, synthesizes insights, and contributes clear, well structured narratives and recommendations through research and analysis. Projects are typically high impact and high visibility, aligned to Global Consulting Services leadership priorities, and require close collaboration across workstreams. Within the Ascend Enablement sub pillar, the role focuses on supporting Member Firm adoption of Ascend and its components through global rollouts by contributing to enablement activities such as creating kick off materials, quick reference guides and FAQs, supporting training programs and office hours.

Key Responsibilities

Partner with project teams and Member Firm offering teams during the Ascend activation process to support adoption and issue resolution
Collaborate with offering teams to showcase GenAI's value in offering specific contexts, supporting pursuit and project teams with relevant demos and use cases
Liaise with Ascend development teams to support platform and tool troubleshooting, knowledge transfer, and UAT activities
Contribute structured feedback on the Ascend platform and other delivery tools to enhance performance and delivery capabilities
Develop a strong understanding of the Ascend ecosystem and how individual tools address business challenges, supporting demos that highlight key features and functionalities
Quickly build knowledge of new technologies (e.g., GenAI), tools, and assets used by offerings to support their integration into the Ascend ecosystem and global rollout
Support the global enablement of new tool accelerators as part of the Ascend ecosystem journey
Actively engage with the M&T network and stakeholders to support awareness and adoption of GenAI and delivery tools across Deloitte
Participate in Delivery pillar global initiatives beyond the core Ascend rollout, as required
Gather and synthesize feedback from stakeholders on Ascend, supporting product teams with inputs into release planning
Demonstrate strong collaboration skills in a fast paced global environment, working effectively with remote teams
Support project execution by managing assigned initiatives and flexing across workstreams as priorities evolve
Assist senior team members in preparing executive level materials (presentations, reports, trackers) for leadership audiences
Support planning and execution of meetings, including agenda drafting, coordination, documentation of minutes, and follow ups
Support operational needs by managing recurring activities, organizing shared documentation, and assisting with coordination or review tasks

Requisite Core Skills

Coaching & Training: Demonstrated ability to co-develop and deliver engaging training programs on the delivery platform and related methodologies/tools, working closely with Member Firm coaches and project teams to enhance skills and drive adoption
Platform Enablement: Demonstrated interest in and aptitude for driving the adoption of complex delivery platforms, ideally with some exposure to delivery or similar technologies
Proactive, self-motivated, ability to work independently with minimal guidance and manage multiple projects
Strong planning and program management skills, with the ability to thrive in a complex and fast-paced environment with many competing priorities
Excellent core consulting skills – i.e. analysis, research, synthesis, modelling, presentation, including logical structuring and storytelling, superior knowledge of Excel and PowerPoint
Strong presentation, verbal and written communication skills and experience communicating to, and working with, virtual teams, and senior leadership
Self-motivated, innovative, action-oriented team player with ability to manage upwards as well as lead and coach junior team members
Exceptional attention to detail, responsiveness, and strong track record of executing high-impact initiatives
Effective stakeholder engagement and communication skills to involve essential stakeholders and ensure efficient communication channels are established. Adept at building consensus and taking stakeholders perspective into account while forging and maintaining relationships.
Change Management: Experience supporting technology adoption initiatives by assisting with change management activities, engaging with stakeholders, and contributing to smooth implementation across teams
Experienced in collaborating effectively across team and career levels, including virtual team environment
Highly developed personal and professional ethics are expected
Must possess the ability to handle highest level of confidential information

Added Advantage:

Familiarity with Deloitte Ascend methodology and platform
Experience using NextGen Estimator
Experience using project management tools like JIRA, PMC, Octane, PMOne/Smartsheet on engagements
Experience with using and setting up business process modelling tools like ARIS and familiar with Business Process Modelling Notation (BPMN)
Experience with using and setting up testing tools like ALM
Professional certifications: Certified Scrum Master (CSM)

Qualifications, experience, work location, and timing

Academic qualification: BE, B. Tech, master's degree like MBA
Work experience: At least 6 years
Strong track record with previous employment, preferably with client delivery experience in consulting firms, exposure to agile and/or waterfall delivery
Comfortable working with team members and stakeholders across geographies and time zones
Location: Hyderabad/Bengaluru
Work hours: 11:00 AM – 8:00 PM OR 02:00 PM – 11:00 PM (expected to be flexible with time zones)
Hybrid working: The individual is expected to come to the base office location at least 2 days a week as per the hybrid plan

Our purpose

Deloitte's purpose is to make an impact that matters for our people, clients, and communities. At Deloitte, purpose is synonymous with how we work every day. It defines who we are. Our purpose comes through in our work with clients that enables impact and value in their organizations, as well as through our own investments, commitments, and actions across areas that help drive positive outcomes for our communities.

Our people and culture

Our inclusive culture empowers our people to be who they are, contribute their unique perspectives, and make a difference individually and collectively. It enables us to leverage different ways of thinking, ideas and perspectives, and bring more creativity and innovation to help solve our clients most complex challenges. This makes Deloitte one of the most rewarding places to work.

Professional development

At Deloitte, professionals have the opportunity to work with some of the best and discover what works best for them. Here, we prioritize professional growth, offering diverse learning and networking opportunities to help accelerate careers and enhance leadership skills. Our state-of-the-art DU: The Leadership Center in India, located in Hyderabad, represents a tangible symbol of our commitment to the holistic growth and development of our people. Explore DU: The Leadership Center in India .

Benefits To Help You Thrive

At Deloitte, we know that great people make a great organization. Our comprehensive rewards program helps us deliver a distinctly Deloitte experience that helps that empowers our professionals to thrive mentally, physically, and financially—and live their purpose. To support our professionals and their loved ones, we offer a broad range of benefits. Eligibility requirements may be based on role, tenure, type of employment and/ or other criteria. Learn more about what working at Deloitte can mean for you.

Recruiting tips

From developing a stand out resume to putting your best foot forward in the interview, we want you to feel prepared and confident as you explore opportunities at Deloitte. Check out recruiting tips from Deloitte recruiters.

Requisition code: 353926

USI - EH27 - GCS - Ascend Enablement - Coaching & Training - Specialist Assistant Manager