Job Description

Job Purpose

Intercontinental Exchange (ICE) is seeking a highly motivated, detail-oriented, and results-driven Billing Supervisor to lead a high-performing Billing team in a fast-paced environment. This role is responsible for overseeing end-to-end billing operations across multiple revenue streams, ensuring contractual compliance, driving process improvements, and serving as the primary escalation point for billing-related matters. The ideal candidate will possess strong billing and revenue management expertise, contract interpretation skills, proven leadership capabilities, and the ability to collaborate effectively with clients and cross-functional stakeholders.

Responsibilities

Supervise and perform day-to-day billing activities across multiple revenue streams including Options, Equities, Listings, Pricing & Reference Data, Connectivity, Market Data, and Regulatory Fees.
Oversee billing implementations, modifications, and terminations, ensuring accuracy and adherence to timelines.
Conduct invoice quality reviews and implement billing controls to enhance accuracy and reduce errors.
Monitor billing queues and shared inboxes, ensuring timely and professional responses to customer inquiries.
Produce and distribute recurring billing status reports, metrics, and management summaries.
Interpret customer contracts and translate contractual terms into billing configurations and templates.
Identify and resolve billing discrepancies resulting from contract amendments, service changes, or system issues.
Serve as the primary escalation point for billing disputes, customer inquiries, and unresolved AR matters.
Build relationships with customers and internal stakeholders including Sales, Finance, Legal, Operations, and Corporate Systems.
Lead, mentor, train, and develop Billing Analysts while fostering a culture of continuous improvement.
Maintain billing SOPs and process documentation.

Knowledge And Experience

Associate's or Bachelor's degree in Accounting, Finance, Business Administration, or related field.
8+ years of billing, revenue operations, or finance experience.
2+ years of supervisory or people management experience.
Experience managing high-volume billing activities and diverse customer portfolios.
Advanced Excel including IF, Nested IF, VLOOKUP, SUMIF, COUNTIF, INDEX-MATCH, Pivot Tables, and complex formulas.
Strong analytical, problem-solving, and attention to detail skills.
Contract review and interpretation expertise.
Excellent verbal and written communication skills.
Strong customer service, stakeholder management, leadership, coaching, and team-building skills.
Ability to adapt to changing business priorities in a fast-paced environment.
Working knowledge of ERP systems; Oracle experience preferred.
Proficiency in Microsoft Office applications, particularly Excel.
Knowledge of Oracle Revenue Management and Billing (ORMB), ServiceNow, and Tableau is advantageous.

Supervisor, Billing