Job Requirements

Job Requirements

Role/ Job Title: Senior Production Engineer

Business: Information Technology

Function/ Department: Strategic Projects Team

Place of Work: Mumbai/Pan India

Job Purpose:

The role entails the responsibility of providing production support to bank's software applications. It includes administering and resolving day to day production applications issues, providing updates and perform root cause analysis.

Roles & Responsibilities:

Perform all tests on production applications

Design production support procedures, policies and documentation

Prepare recovery procedures for all applications and provide upgrade to same

Identify and resolve technical issues

Establish the root causes of production errors, and escalate serious concerns

Coordinate with IT groups and external vendors and ensure effective production application services to ensure reliability

Manage code migration across environments to ensure continued and synchronized functionality

Gather information independently, carry out necessary research and provide an in-depth analysis to resolve production issues

Supervise all alerts related to production application and system procedures and provide services proactively

Prepare and coordinate communications to senior management

Deliver regular and customized training to teams within the business

Develop test scripts for new/changed production application capabilities

Capture and share best- practice knowledge amongst the team

Stay abreast with global market trends and competitor strategies in key markets

Leverage in-house synergies through collaboration with internal stakeholders

Key Success Metrics:

- Deliver & effectively track all the deliverables

Track improvements
Track L2, L3 escalations to closure