It Infrastructure, Help desk software, ITIL Knowledge, Service Desk services

Application troubleshooting, Freshservice, ITSM tools, Freshworks

SLA adherence, Endpoint security fundamentals, Identity and access support, Device provisioning, End-user support, ITSM platforms, Service Desk operations, Ticket management

Servicenow, Dns, Microsoft Intune, DHCP, Microsoft 365, Azure Ad, Windows 10, Azure Entra ID, Autopilot, Freshservice, Active Directory, endpoint security tools, Jira Service Management, backup and restore operations, EDR, AV, TCP IP connectivity troubleshooting, ITSM tools, Windows 11, file print services