Requisition Id: 1704365

As a global leader in assurance, tax, transaction and advisory services, we hire and develop the most passionate people in their field to help build a better working world. This starts with a culture that believes in giving you the training, opportunities and creative freedom. At EY, we don't just focus on who you are now, but who you can become. We believe that it's your career and It's yours to build which means potential here is limitless and we'll provide you with motivating and fulfilling experiences throughout your career to help you on the path to becoming your best professional self.

The opportunity : Consultant-National-Tech Consulting-CNS - TC - Digital Engineering - New Delhi

National :

National comprises of sector agnostic teams working across industries for a well rounded experience.

CNS - TC - Digital Engineering :

EY Consulting is building a better working world by transforming businesses through the power of people, technology and innovation. Our client-centric approach focuses on driving long-term value for our clients by solving their most strategic problems. EY Consulting is made up of three sub-service lines: Business Consulting (including Performance Improvement and Risk Consulting), Technology Consulting and People Advisory Services.

In Tech Consulting, we are transforming businesses through the power of people, technology and innovation. It places humans@center, leverages technology@speed and enables innovation@scale.

Your Key Responsibilities

Technical Excellence

Salesforce L2 Support Engineer responsible for Incident resolution, root cause analysis and system stability of Salesforce applications. The role at as a bridge between L1 support and L3/engineering teams, ensuring quick turnaround on issues while maintaining high service quality and SLA adherence. Key Responsibilities : 1. Incident & Issue Management. 2. Root Cause Analysis (RCA) 3. Salesforce Configuration & Fixes. 4. Integration & Data Monitoring 5. Release & Change Support 6. Stakeholder Communication. 7. Documentation & Governance. Required Skills : 1. Strong knowledge on Salesforce Sales Cloud / Service cloud. 2. Flows, Validation Rules, Profiles & Permission sets. 3. Reports & Dashboards. 4. Basic understanding of Apex & SOQL (for debugging) & Data Loader / Workbench. Domain (Preferred) 1. Banking / Financial Services (Loans, LOS, LMS) 2. Understanding of Loan onboarding lifecycle. Soft Skills: 1. Strong analytical and troubleshooting mindset. 2. Good communication with business & tech teams. 3. Ability to handle pressure in production environment. 4. Ownership and accountability for issue resolution.

Skills And Attributes

To qualify for the role you must have

Qualification

Any Bachelor degree

Experience

Salesforce Support / Administration (1-2 years)

What We Look For

People with the ability to work in a collaborative manner to provide services across multiple client departments while following the commercial and legal requirements. You will need a practical approach to solving issues and complex problems with the ability to deliver insightful and practical solutions. We look for people who are agile, curious, mindful, and able to sustain positive energy, while being adaptable and creative in their approach.

What We Offer

Fuelled by the brilliance of our people, EY has emerged as the strongest brand and the most attractive employer in our field, with market-leading growth over competitors. Our people work side-by-side with market-leading entrepreneurs, game-changers, disruptors, and visionaries. As an organization, we are investing more time, technology, and money than ever before in skills and learning for our people. At EY, you will have a personalized Career Journey and also the chance to tap into the resources of our career frameworks to better know about your roles, skills, and opportunities.

EY is equally committed to being an inclusive employer, and we strive to achieve the right balance for our people—enabling us to deliver excellent client service while allowing our people to build their careers as well as focus on their wellbeing.

If you can confidently demonstrate that you meet the criteria above, please contact us as soon as possible.

Join us in shaping the future with confidence. Apply Now

Consultant - Tech Consulting - National - CNS - TC - Digital Engineering - New Delhi