Who We Are:

unifyCX is an emerging Global Business Process Outsourcing company with a strong presence in the U.S., Colombia, Dominican Republic, India, Jamaica, Honduras, and the Philippines. We provide personalized contact centers, business processing, and technology outsourcing solutions to clients worldwide. In nearly two decades, unifyCX has grown from a small team to a global organization with staff members all over the world dedicated to supporting our international clientele.

At unifyCX, we leverage advanced AI technologies to elevate the customer experience (CX) and drive operational efficiency for our clients. Our commitment to innovation positions us as a trusted partner, enabling businesses across industries to meet the evolving demands of a global market with agility and precision.

unifyCX is a certified minority-owned business and an EOE employer who welcomes diversity.

Job Title: Compliance Associate Manager

Job Summary:

We are seeking a detail-oriented and proactive Compliance Associate Manager to oversee compliance training, policy management, and regulatory adherence across the organization. The role involves coordinating compliance initiatives, supporting audits, and ensuring that all business operations align with applicable laws, regulations, and internal policies.

Key Responsibilities:

Compliance Training & Communication

Develop, implement, and manage organization-wide compliance training programs.
Coordinate and track mandatory training sessions to ensure timely completion.
Maintain accurate training records and documentation for audit purposes.
Communicate compliance updates, regulatory changes, and policy revisions to employees.

Compliance Committee Coordination & Oversight

Act as the primary liaison between the organization and the Compliance Committee.
Organize and facilitate committee meetings, including agenda preparation and documentation.
Track action items and ensure timely follow-up on compliance initiatives.
Provide regular updates to leadership on compliance matters and regulatory developments.

Policy Management & Regulatory Compliance

Oversee the development, review, and maintenance of compliance policies and procedures.
Ensure alignment with industry regulations, internal standards, and best practices.
Conduct periodic policy audits and recommend improvements.
Collaborate with stakeholders to implement policy changes effectively.

Compliance Risk Monitoring & Reporting

Monitor internal compliance practices and identify potential risks or gaps.
Maintain comprehensive compliance records, including policies, training logs, and committee reports.
Generate compliance reports for senior management and regulatory bodies.
Support internal audits, investigations, and corrective action processes.

Required Skills & Competencies:

Strong knowledge of compliance frameworks and regulatory requirements
Excellent communication and stakeholder management skills
High attention to detail and organizational ability
Analytical mindset with risk assessment capabilities
Proficiency in MS Office and compliance tracking tools

Qualifications:

Bachelor's degree in Law, Business Administration, Finance, or related field
5–8 years of experience in compliance, risk management, or governance roles
Experience in BPO/ITES or corporate compliance environment preferred

Preferred Attributes:

Experience in handling audits and regulatory inspections
Strong documentation and reporting skills
Ability to work cross-functionally with multiple stakeholders