System Configuration, Outlook, Windows, Ms Office, Ios, Red Hat Linux, Mac Os, local remote support, Box, OneDrive, MS Teams, physical and network connectivity, system diagnostics

It Troubleshooting, Windows, Monitoring Tools, Linux, ITIL-Based Ticketing Tools

Servicenow, PowerShell, Intune, Vpns, Networking, Jira, Windows, Firewalls, Microsoft 365, Macos, Wi-Fi, Service Desk Plus, AI-enabled ITSM tools, Security, MDM, ITSM tools, zendesk, EDR tools

Linux, Network, Monitoring Tools, Windows, It Troubleshooting, ITIL-Based Ticketing Tools

Linux, Network, Monitoring Tools, Windows, It Troubleshooting, ITIL-Based Ticketing Tools

Linux, Monitoring Tools, Windows, It Troubleshooting, ITIL-Based Ticketing Tools

Experience in hardware troubleshooting and diagnostics, Knowledge of computer infrastructure and networking fundamentals, Familiarity with Windows OS and macOS

Hardware Troubleshooting, ServiceNow or related ticketing management system, Ms Office Suite, Windows 10 and 11 OS installations and troubleshooting, Desktop hardware configuration and upgrades

Oracle Db, Powershell, Itsm, Linux, Itil Foundation, Shell scripting, Microsoft Sql Server, Windows, Python, Application production support tools