Job Title:- Functional Consultant (Microsoft Dynamics CRM)

Experience:- 6 Years+

Location:- LTM Pan India

Job Description

Functional CRM

• Should have 3-6 years of in-depth experience and practical knowledge of core Microsoft Dynamics CRM/365 modules.

• Should have good exposure in other areas of project execution like Customer facing, analysis, consulting, documentation, implementation, development and support of Business Solutions.

• Minimum 3 years of experience as a functional consultant

• Minimum 3 years of experience in Technical Support.

• Should have Customer Service module experience.

• Experience of implementing Omnichannel.

• Strong analytical, research and troubleshooting skills needed to identify RCA.

• Should be able to configure, install and troubleshoot Server and identify problems by reading platform trace logs and provide the solution.

• Highly confident with providing support and training to users.

• Familiar with Strong on MS CRM Sales, Service and Marketing modules.

• Demonstrated ability to effectively communicate technical issues and resolve problems.

• Should understand incident and service requests and make sure SLA's are maintained.

• Good Communication is must, Should be in position to address users questions/how to.

• Working on the Agile or Waterfall approach depending on the business requirements.

• Basic knowledge of the Power Platform (Power Apps, Flow, Power BI) and good understanding of Dynamics 365 Common Data Model and Common Data Model.

Good to Have Skills

• Knowledge and understanding of some or all areas within Customer Engagement including Field Services, and Project Service Automation.

• MS CRM configuration knowledge.

• Application integrations knowledge with MS CRM.

• Certified in MS Dynamics.

• Knowledge of Devops.

• SSRS reporting services experience.