THIS IS FOR FRESHERS

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Customer Success Specialist (Fresher)
Location: On-site (Night Shift)
Experience: 0–6 Months
Work Mode: Full-time
Mode: Face-to-Face only (No virtual interviews)
Rounds: 3 rounds of in-person interviews (Same day and Same Time)

About the Role

We are seeking an enthusiastic and customer-focused Customer Success Specialist to join our team. This is an excellent opportunity for fresh graduates who are eager to build a career in customer success. You will assist in managing customer queries, supporting project execution, and ensuring a smooth and positive customer experience.

The ideal candidate is a strong communicator, a proactive problem-solver, and someone willing to learn and grow in a fast-paced environment.

Key Responsibilities

Handle client communication and ensure timely updates
Coordinate with internal teams for client deliverables
Document client needs, feedback, and expectations
Build strong rapport and maintain long-term client relationships
Respond to and resolve customer queries promptly and professionally
Support customer retention through effective post-sales engagement
Track and coordinate customer tasks and project-related activities
Work closely with Sales & Support teams
Maintain accurate customer interaction records and feedback
Work in night shifts to support customers across the US time zones.

Required Skills & Qualifications

Experience: 0–6 months & Freshers welcome
Communication: Excellent spoken and written English
Customer/Client Mindset: Strong willingness to assist and handle clients professionally
Problem-Solving: Ability to think critically and provide effective solutions
Adaptability: Quick learner with the ability to work in a fast-paced environment
Technical Skills: Basic understanding of CRM tools, ticketing systems & MS Office (training will be provided)
Availability: Must be willing to work from the office on night shifts

Why Join Us

Competitive salary and company benefits.
Opportunity to build a strong foundation in client management & customer success
Work in a dynamic, collaborative, and customer-centric environment