Job Description

Senior Cloud Operations Engineer (Multi-Cloud - Azure Primary)

MRI Software is seeking a Senior Cloud Operations Engineer to join our Cloud Operations team. This role is responsible for operating, securing, and optimizing enterprise-grade cloud environments that power our global SaaS platforms.

The position is Azure-first, with secondary exposure to AWS, and requires deep expertise in cloud networking, infrastructure automation, security controls, and production operations. You will play a key role in ensuring platform reliability, governance, cost efficiency, and operational excellence across multi-cloud environments.

This is a hands-on senior role for someone who thrives in complex enterprise environments, enjoys solving production-critical challenges, and can drive operational standards across global teams.

Roles & Responsibilities

Own and operate highly available, secure, and scalable cloud environments across Microsoft Azure (primary) and AWS (secondary).
Lead production cloud operations, ensuring uptime, performance, and resiliency of SaaS workloads.
Design and implement Infrastructure as Code (IaC) using Terraform for multi-cloud environments.
Architect, manage, and troubleshoot enterprise cloud networking including:

Azure Application Gateway & WAF
Azure Firewall
Palo Alto NGFW (VM-Series)
VPN, ExpressRoute, AWS Direct Connect
VNet/VPC peering, private endpoints, hybrid connectivity

Collaborate with security teams to implement Zero Trust principles and enforce governance controls.
Implement and maintain identity and access management using:

Entra ID (Azure AD)
RBAC
Azure Policy
AWS IAM

Support and optimize AKS and EKS clusters, including ingress, DNS, certificates, and security hardening.
Enhance and support CI/CD pipelines (Azure DevOps, GitHub Actions).
Monitor and improve observability using Azure Monitor, Log Analytics, and cloud-native tools.
Lead incident response and root cause analysis for production issues.
Drive automation initiatives to reduce operational toil and increase reliability.
Partner with Platform Engineering and DevOps teams to support new product deployments.
Contribute to cloud cost optimization and FinOps practices.
Define operational standards, runbooks, and best practices for global cloud operations.
Mentor junior engineers and provide technical leadership across cloud initiatives.

Requirements

7+ years of experience in Cloud Operations / DevOps / Cloud Infrastructure roles.
Deep hands-on expertise in Microsoft Azure (required).
Strong working knowledge of AWS (networking, IAM, compute, storage).
Proven experience managing enterprise SaaS production environments.
Advanced Terraform experience for multi-cloud infrastructure provisioning.
Strong expertise in cloud networking architecture and security design.
Hands-on experience managing Palo Alto firewalls (VM-Series preferred) in cloud environments.
Strong understanding of hybrid networking and routing concepts (BGP, UDRs, route tables).
Experience with Kubernetes (AKS preferred, EKS a plus).
Strong troubleshooting and incident management experience.
Experience working in regulated or compliance-driven environments.
Solid scripting skills (PowerShell, Bash, or Python).
Strong communication skills and ability to collaborate across global teams.
Ability to lead technical discussions and influence cloud operational standards.
Availability to work flexible shifts (including night shifts) in a 24x7 support environment

Preferred Certifications

Microsoft Azure (AZ-104, AZ-305, AZ-400)
AWS Solutions Architect (Associate or Professional)
Terraform Associate
Palo Alto certification (PCNSE) - highly desirable

Education

Bachelor's/master's degree in software engineering, Computer Science, or a related area

Benefits

Annual performance-related bonus
6x Flexi any days: knock 2.5 hours off your day on any day.
Medical insurance coverage for extended family members.
Engaging, fun & inclusive culture: check out the MRI Software APAC Insta feed and stories!

About Us

From the day we opened our doors, MRI Software has built flexible, game-changing real estate software that powers thriving communities and helps make the world a better place to live, work and play. Fulfilling that mission is only possible because of one thing: exceptional people. People like you! 

Our people-first approach to PropTech is defining a new industry standard for client experiences that, quite frankly, can't be duplicated. Experiences that deliver real value every day. And we know those experiences begin with our people.

We believe MRI is more than just a workplace; it's a connected community of people who truly feel they belong. Whether we're investing in employee resource groups or providing tailored resources for each person to reach their full potential, we're passionate about creating a work environment that makes you excited to show up every single day.

At MRI, one of our core values is to strive to amaze.  From the intelligent solutions we create to the culture we cultivate, that's our goal every day. Because that's what industry leaders do. Whether you're joining as a new Pride member or rejoining us after a short time away, your talent is vital to us, our partners and our clients.

Amazing growth requires amazing employees. Are you up to the challenge  

We know confidence gap and imposter syndrome can get in the way of meeting remarkable candidates, so please don't hesitate to apply. We'd love to hear from you!  

MRI is proud to be an inclusive employer. We welcome and celebrate diversity across all backgrounds, including ethnicity, religion, sexual orientation, gender identity, disability, age, military, veteran status and more.

We believe that Belonging is a direct result of Diversity, Equity, and Inclusion. Those values are woven into the fabric of who we are and are foundational to our continued success. Come and see for yourself!

Sr Cloud Opertaion Engineer (7-10Yrs)