Description

Program Managers lead projects for cross-functional teams focused on the delivery of a new feature or services to amazon customers. They gather business requirements, document functional and technical specifications, identify appropriate technical processes needed, execute and manage large scale configurations through both manual and automated processes, assemble the right technology and business teams and develop the milestones and launch schedule to ensure timely and successful delivery of the new initiative for the expansion of amazon transportation network. Program Managers contribute cross-functional business and technical skills, assess and manage risks, measure and report on progress, anticipate and resolve bottlenecks, provide escalation management, anticipate and make tradeoffs, and balance the business needs with the technical constraints. They rely heavily on influence over authority to drive project deliverables. Excellent communication skills- both verbal and written as a Program Manager will be facilitating flow of information between internal and external stakeholders.

Demonstrated ability to work in a team
Proficiency in MS Office, Excel.
Creative and analytical problem solver with a passion for operational excellence
Should show high ownership and institute process improvements wherever needed
Ability to scope out business and functional requirements for the Amazon technology teams who create and enhance the software systems and tools
Must be able to handle escalations or variance in the information and provide resolutions to the relevant owners and teams and follow through on the resolutions to ensure they are delivered.
A natural curiosity and desire to learn.
Demonstrated ability to own projects end-to-end and work on cross-functional teams

Key job responsibilities

This role manages incoming requests while ensuring compliance with established procedures. The ideal candidate will coordinate with multiple departments to facilitate request processing, maintain thorough documentation, and contribute to process improvements. You'll analyze trends, prepare reports, and help enhance operational procedures.

Key job responsibilities

Request Management

Manage incoming AI and privacy-related requests through established channels
Coordinate with various teams to ensure timely request fulfillment
Monitor request status and maintain detailed documentation

Stakeholder Coordination

Work closely with business units, legal, compliance, and technical teams
Collaborate with relevant stakeholders
Effectively manage escalations

Compliance & Documentation

Maintain thorough documentation of all handling activities and decisions
Perform quality assurance reviews

Analytics & Reporting

Track key performance metrics and trends
Prepare and present regular performance reports

Process Improvement

Maintain operational procedures and guidelines
Identify opportunities for process enhancement
Contribute to continuous improvement initiatives

Typical Daily Activities

Manage incoming privacy requests
Oversee data collection and verification processes
Drive escalations as needed
Participate in team meetings and process discussions
Contribute to documentation updates

Basic Qualifications

Bachelor's degree
Strong organizational and communication skills
Ability to manage multiple priorities

Basic Qualifications

2+ years of program or project management experience
3+ years of advanced Microsoft Word and Excel experience

Preferred Qualifications

Experience in MS Access and SQL
Experience in requirement gathering and ability to write clear and detailed requirement document
Experience with material handling systems (MHS) installation, operation and maintenance
Experience working in an analytical environment with cross-functional teams

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.

Company - ADCI - Karnataka - A66

Job ID: A10426671

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