Support Manager, Saas, Customer Success, Itil Processes, HR Tech, ITIL certification, Escalation Management

Incident Management, automation, Azure, Kubernetes, AWS, production systems monitoring, containerized environments, infrastructure as code, observability, public cloud platforms

Sdlc, Client Management, AI literacy, ITIL certificate, People Management, Recruitment

System Architecture, B2B SaaS Enterprise Products, Product Management, Gen AI tools, Compliance RegTech, APIs Integrations

Oracle Sql, Pl Sql, Batch Scheduling, Shell scripting, Call and CDR processing, Database performance investigation, File-processing operations, Application log analysis, Incident Problem Change and Service Request Management, Invoice processing, Bill run management, ITIL principles

cisco certifications , Voice Recording systems), Contact Center technologies (IVR, Cti, Capacity planning and infrastructure lifecycle management, Dialers, ITIL Foundation Intermediate, ACD