Group Company: HDFC Bank Limited

Designation: Merchant Services-ME Relationship Officer - Vyapar RO (152_12_100158)

Office Location: Trans Yamuna, Agra Agra (Branch)

Position description:

Merchant Services-ME Relationship Officer - Vyapar RO

Primary Responsibilities:

Relationship Officer will be responsible for ensuring engagement & Visitation of all Digital portfolio merchants assigned.
Vyapar Relationship Officer will be responsible for portfolio enhancement entailing activation, win-back of volume share from competition,
maintaining complete volume share for both POS & UPI, upselling Soundbox / POS etc. & cross-sell.
Vyapar Relationship Officer must ensure EMI enablement and activation in all Merchants into EMI business segments like electronics, mobile etc.
To achieve Merchant Acquiring product & Cross-sell targets as Defined by management month on month.
To source Merchant Acquiring products (POS, Soundbox, SmartHub etc.) from the portfolio basis expansions by the existing merchants
(New outlet/New business line), self-employed segments, existing customer leads.
To create an additional income line & eventually make the merchants more profitable to business, Relationship Officer must ensure increased cross-sell penetration inportfolio merchants basis benchmark
Relationship Officer must ensure daily login to Sales Automation Software (Vymo/CRM) & ensure calling out to customers for cross-sell, Portfolio enhancement, Visit updates etc.
The Relationship Officer will be responsible for ensuring 100% leads & databases (CRM, Vymo) are actioned and updated within Turn Around Time.
Relationship Officer must ensure all documents are checked in Originals, including KYC. Sign OSV after checking the originals only.
Visit the customer's premises to pick up documents as per policy requirement and Login the file (submission of file / application to CPA or SM, ADM, RM, PB in the branch).
Relationship Officer will ensure quality business sourcing as per defined norms & ensure all sales processes are adhered to.

Additional Responsibilities:

Cross Sell - CC , CASA , Asset, TPP etc.

Field specialization: Commerce
Academic score: Pass
Institution tier: Any

Required Certification/s:

NA

Required Training/s:

Basic product and process training

Required work experience

Industry: Banking preferred - but not a constraint
Role: Any
Years of experience: 0 to 3

Key Performance Indicators:

Sales Profile

Required Competencies:

Flair for sales and go getter attitude, Good Communication skills, tech savvy

Required Knowledge:

Basic computer and mobile applications knowledge.

Required Skills:

Good communication and interpersonal skills, Time management, disciplined sales approach

Required abilities

Physical: Sales call and field visits..

Specific requirements

Travel: Local travel for customer meetings
Vehicle: Preferred(At least two wheeler)
Work Permit: NA

Other details

Pay Rate: As per industry norms and labour laws
Contract Types: Permanent
Time Constraints: None
Compliance Related: As per Bank`s laid down policies
Union Affiliation: NA

Merchant Services-ME Relationship Officer - Vyapar RO - Agra