Root Cause Analysis, Genesys technology, Technical Support, Log review, Troubleshooting, SLA principles, Issue diagnostics

Debugging Tools, Log Analysis, AI-powered monitoring tools, conversational AI systems, Root Cause Analysis

Log Analysis, Debugging Tools, AI-powered monitoring tools, conversational AI systems, Root Cause Analysis

Wireshark, Agile Methodologies, Jira, Python Scripting, Git, Qxdm, 3GPP specifications for LTE and 5G NR, QCAT, End-to-End call flows, gNB Baseband systems, L1 L2 L3 log analysis, Amarisoft, 5G NR RAN troubleshooting, Linux-based debugging environments, CI CD pipelines, protocol stack analysis, Tems

SAP Master Data Governance MDG Tool, data management and governance processes, software troubleshooting methodologies, Analytical Skills, Root Cause Analysis

Web Application Development, Web Services, Rest Web Services, Distributed Systems, Xml, Json, Http, automation, Version Control Tools, troubleshooting and debugging technical systems, web-based applications

automation, Sql, Incident Management, Application Monitoring, Oracle, Devops, Iis, Scripting, Linux, API troubleshooting, Root Cause Analysis, log checking