This position is posted by Jobgether on behalf of a partner company. We are currently looking for a NICE Platform Engineer in India.

This is a senior technical role focused on designing, implementing, and optimizing enterprise-scale contact center platforms using NICE CXone and related technologies. You will play a key role in building highly available, scalable, and secure omnichannel customer experience solutions for global enterprise environments. The position requires deep architectural expertise combined with strong hands-on engineering capabilities. You will collaborate closely with business stakeholders and technical teams to translate complex requirements into robust platform solutions. The role involves direct interaction with senior leaders from large international organizations, ensuring high-impact delivery in mission-critical environments. It is ideal for a highly skilled engineer who thrives in fast-paced, high-accountability enterprise settings and enjoys solving complex CX challenges at scale.

Accountabilities

Architect, configure, and maintain enterprise NICE CXone / NICE Engage / NICE inContact platforms
Lead end-to-end implementations, migrations, upgrades, and platform modernization initiatives
Design and optimize IVR, ACD routing, omnichannel workflows, and contact center configurations
Integrate NICE platforms with enterprise systems such as CRM and ticketing tools via APIs and middleware
Act as a senior technical advisor for Fortune 100 clients and global stakeholders
Manage platform governance, security configurations, user access, and provisioning controls
Lead incident resolution, troubleshooting, and root-cause analysis for critical platform issues
Develop technical documentation including architecture diagrams, SOPs, and integration specifications
Collaborate with business teams to translate requirements into scalable technical solutions
Support analytics, reporting, and WFM/QM module configurations where required
Participate in release management, Agile/ITIL processes, and change management activities
Provide mentorship and technical guidance to junior engineers and platform administrators

Requirements

5+ years of hands-on experience with NICE CXone, NICE inContact, or NICE Engage platforms
Proven experience designing and delivering enterprise-scale contact center implementations
Strong expertise in IVR/ACD design, CXone Studio, and omnichannel contact flows
Experience integrating contact center platforms with CRM and ticketing systems using APIs
Solid understanding of telephony systems including SIP, PSTN, and VoIP
Strong experience working with enterprise clients, including Fortune 100/500 organizations
Excellent communication skills with the ability to engage senior stakeholders
Strong architectural thinking, documentation, and technical leadership abilities
Experience with REST APIs, webhooks, and integration platforms is a plus
Exposure to cloud environments such as AWS or Azure in contact center contexts is an advantage
NICE certification, ITIL/Agile experience, and WFM/QM exposure are preferred

Benefits

Competitive salary aligned with senior-level expertise
Remote-first work arrangement
Opportunity to work on global enterprise-scale contact center platforms
Direct exposure to Fortune 100 clients and international stakeholders
Strong technical ownership and architectural responsibility
Career growth in a high-demand CX and cloud contact center domain
Collaborative and high-performance global engineering environment
Opportunity to work with cutting-edge NICE CX technologies and integrations

How Jobgether Works

We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.

We appreciate your interest and wish you the best!

Why Apply Through Jobgether

Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.