Automation, High-Volume Management, Ticketing Operations, SOP Creation, Process Excellence, zendesk, Sla Management, Customer Support Strategy, Freshdesk

Data Modeling, Sql, Qa, Zoho, Data Analysis, BPO Contact Center operations, Documentation, SLA governance, Analytics, MIS reporting, Process Compliance, CRM, Freshdesk

Technical support, Computer Programming, Team Management, Customer issue resolution

Crm Systems

customer support trends, Customer Support, new technology, Customer Experience, data oriented decision making