Servicenow, Prometheus, Slas, Grafana, Docker, Terraform, Application Support, Python, PowerShell, Bash, Sql, Git, Linux, Splunk, Kubernetes, Apm, ITIL-style incident change processes, SLIs, Cloud fundamentals, Networking fundamentals, Error budgets, AI-assisted investigation, Elastic ELK, Production Operations, Azure services, SLOs, Azure Monitor