Quality Analyst – Procure to Pay (P2P)

Job Summary

PFI Innovation Centre India is an exciting new innovation center. We're building a future that helps people live better lives longer— and we're looking for bold thinkers and team players to help us do it. Here, you'll tackle complex challenges, collaborate with brilliant minds across the globe, and grow your career while helping millions achieve financial security.

a Purpose Driven Company – 150 Years

While the PFI Innovation Centre India brand is new to India, you'll be a part of the Prudential Financial, Inc. family. Founded in 1875 in Newark, New Jersey, we serve 50 million customers across more than 50 countries. With $1.334 trillion in assets, we're a global leader in institutional asset management. The 2nd largest life insurer in the US and the 9th largest institutional global asset manager.

At PFI Innovation Centre India, you'll find a high-performance culture that's flexible, collaborative and grounded in respect. We engage with candor, take calibrated risks, and hold ourselves accountable — always focused on delivering for our customers. It's the standard we choose every day as we grow, perform, and win as one team.

We offer valuable leadership, mentoring and learning opportunities, paired with the flexibility and support to help you thrive.

Whether you're just starting out or ready to take your next step, we'll help you grow with purpose and do the best work of your career.

The Quality Analyst within Prudential's Procure to Pay (P2P) function plays a key role in ensuring accuracy, compliance, and strong operational performance across procurement and accounts payable processes. The analyst executes daily quality assurance activities, performs data and process validation, identifies root causes of operational issues, and partners across business groups, suppliers, and internal stakeholders to improve the end‑to‑end P2P experience. This role acts as a subject matter expert on P2P process integrity, supports system enhancements, and contributes to continuous improvement initiatives aimed at driving efficiency, reducing defects, and strengthening governance.

Key Responsibilities

Operational Quality Review & Controls

Execute daily and periodic quality checks on requisitions, POs, supplier setup, invoice processing, and payment execution.
Validate compliance with P2P policies, audit requirements, tax rules, and risk controls.
Monitor operational defect trends and identify opportunities to enhance process accuracy.

Issue Resolution & Root Cause Analysis

Investigate transactional errors, recurring issues, or service breakdowns across Procurement, AP, and outsourced provider activities.
Conduct root cause analysis and document findings with clear corrective and preventive action plans.
Engage with the GSP team, suppliers, and internal business partners to resolve escalations efficiently.

Data Integrity, Reporting & Insights

Maintain quality dashboards, error logs, and KPI/SLA reporting.
Analyze operational data and identify patterns, inconsistencies, or breakdowns impacting service delivery or compliance.
Provide actionable insights to leadership to inform process, policy, or system improvements.

Process Optimization & Continuous Improvement

Recommend enhancements related to automation, standardization, and system functionality.
Participate in UAT for P2P technology releases and system fixes.
Support cross‑functional projects aimed at improving cycle times, accuracy, user experience, and operational scalability.

Cross‑Functional Partnership & SME Support

Serve as a point of contact for quality‑related questions from Procurement, AP, business customers, and suppliers.
Support training and knowledge development for internal stakeholders and outsourced operational teams.
Work closely with Category Managers, AP Operations, Technology, and Risk/Compliance partners to ensure process governance.

Qualifications

Degree in Business, Supply Chain, Finance, Accounting, or related discipline preferred.
2–5 years of relevant experience in procurement, accounts payable, financial operations, quality assurance, or a similar function.
Familiarity with P2P systems (e.g., procurement tools, invoice automation platforms, ERP systems).
Strong understanding of procurement and AP workflows and related internal controls.
Experience working with outsourced vendors or shared‑service centers is a plus.

Skills And Competencies

Technical & Analytical

Strong analytical and problem‑solving capability with the ability to interpret financial and operational data.
High attention to detail and accuracy in reviewing transactions and quality outputs.
Proficient in Excel (pivot tables, VLOOKUPs, data analysis) and comfortable navigating enterprise systems.

Process & Quality Orientation

Ability to identify operational breakdowns and perform structured root cause analysis.
Understanding of workflow dependencies across the P2P lifecycle.
Demonstrated ability to recommend and support implementation of process improvements.

Communication & Collaboration

Clear and effective written and verbal communication skills.
Ability to work collaboratively with business partners, suppliers, and internal stakeholders.
Strong customer service orientation with the ability to address issues thoroughly and professionally.

Professional Attributes

Takes initiative and has the ability to work independently with limited supervision.
Demonstrates sound judgment, accountability, and a continuous improvement mindset.
Strong team player who can navigate across functions and adapt to evolving priorities.

Quality Analyst-Procure to Pay P2P