Role Overview:

We are looking for a resource with hands-on experience in managing Cash Management Services (CMS), EDC (Electronic Data Capture) machines, and UPI services. The ideal candidate should have operational expertise in service activations/deactivations, handling service-related queries, and supporting day-to-day payment operations within a retail or similar business environment.

Key Responsibilities:

Manage end-to-end operations of Cash Management Services (CMS), including onboarding and maintenance.
Handle EDC machine lifecycle management (deployment, activation, troubleshooting, and deactivation).
Support UPI service operations, including merchant onboarding, issue resolution, and transaction-related queries.
Process service activation and deactivation requests accurately and within defined SLAs.
Respond to and resolve internal and external queries related to payment services.
Coordinate with banks, vendors, and internal stakeholders for smooth service delivery.
Monitor service performance and ensure minimal downtime or disruption.
Maintain proper documentation and track all service requests and resolutions.
Ensure compliance with internal policies and regulatory requirements.

Required Skills & Experience:

2–5 years of relevant experience in payment services / CMS / EDC / UPI operations.
Strong understanding of merchant acquiring, digital payments, and retail payment ecosystems.
Experience in handling activations, deactivations, and service-related issue resolution.
Good communication and stakeholder management skills.
Ability to work in a fast-paced, high-volume operational environment.
Proficiency in MS Excel and reporting tools is an added advantage.

Preferred Background:

Prior experience in retail, banking, fintech, or similar service-driven industries.
Exposure to merchant support or payment operations environments will be highly preferred.

Qualification:

Graduate / Post Graduate / MBA from a recognized university

Interested candidates please share resume at [HIDDEN TEXT]

Senior Executive – Payment Services Operations