Servicenow, Itsm, scrum master, Agile Software Development, ITOM, HRSD

Duck Creek Reinsurance (DCR), Functional Analysis, User Acceptance Testing, Sql, Monitoring Tools, Support Tools, Release management, Case-management platforms, Post-release support, Knowledge-management practices, ITIL-based service management, Functional documentation, Root-cause analysis, Troubleshooting, Enterprise software testing, Application logs, Deployment validation, Release cycles, Scrum methodologies

manufacturing processes , Product Lifecycle Management (PLM), User Acceptance Testing (UAT), Erp, Change Management, Data Analysis and Reporting, Multi-Site BoM Management, Routing Setup and Manufacturing Configuration, Windchill Release-to-Production, Cross-Functional Stakeholder Management, Item Master Data Management, ERP Implementations and Deployments, Process Documentation, Requirements Gathering and Business Analysis, Supply Chain Processes, Business Process Transformation, Manufacturing Operations, engineering change management

uat coordination , Apis, Gap Analysis, JIRA, Integrations, Requirement gathering, Databases, Agile, Scrum, Excel, User story creation, Documentation, Basic programming concepts, Data flows, Impact assessments