Job Title: Application Production Support Engineer

Department: Production CPBS – PF APS

About Business line/Function: BNP Paribas IT teams are providing infrastructure, development and production support services to all applications used worldwide by all business lines. There is a great variety of technologies and infrastructures from legacy systems to cutting edge AI & Cloud technologies.

Within BNP Paribas Group IT, business is organized in several Poles (CPBS) and teams are organized in several divisions called APS which are each responsible for a business line.

Personal Finance
BCEF
FORTIS
BNL
Arval

The current position is to be filled within Personal Finance APS team.

CTO Personal Finance is responsible of the Production for Personal Finance, either Application Production, Infrastructure and/or Production Security. The organization relies on Producers (BP2I, CIB ITO, Local Producer) for Infrastructure services and platforms. The CTO manages Application Production for Personal Finance

Manage Production environment for applications, guaranteeing quality & stability for Business, relying on Data.
Frame & run conditions to consume infrastructure services for applications in a secure mode.
Advice Métiers to adopt proper technologies means, regards to business application needs.

Position Purpose: The ISPL PF APS team is being built to take IT production activities to the next level. Leveraging BNP Paribas Paris teams expertise and ISPL IT skills, the goal is to enable applications flawless production.

The APS team is meant to provide a set of added value technical services to Personal Finance business lines, contributing to major IT challenges including infrastructure obsolescence management and infrastructure security updates, thus building a secure and stable production environment.

The APS Engineer for the team will be primarily responsible for technical upgrades, actions on applications infrastructure and some security-related actions, including security and obsolescence patching, server decommissioning, access requests management, etc.

The position is primarily oriented towards technical actions; however, some coordination activities are also in the scope of the team to provide an end-to-end service.

The team's scope will be expanded in the future beyond the first set of activities described depending on business applications needs and the overall BNP Paribas IT organisation.

Responsibilities

Direct Responsibilities

Infrastructure and Technical - Execute requested actions based on defined procedures and processes:

Deploy OS & middleware Security/Technical Patches
Decommission un-used servers and middleware.
Application/Infra Incident/Problem/Change Management
Application releases and deployment
Application/Infra Monitoring
Application/Infra Automation
Cloud/Kubernetes Administrations
Implementation of various dashboards tailored to the needs of different teams/technologies
Implementation of Monitoring on Cloud DMZR PaaS and IaaS applications
Coordinate above actions with other teams, especially Paris APS & worldwide application development teams.

Contributing Responsibilities

Contribute to the knowledge transfer with Paris APS teams.
Contribute to the definition of procedures and processes necessary for the team.
Help build team spirit and integrate into BNP Paribas culture.
Contribute to the regular activity reporting and KPI calculation.
Contribute to continuous improvement actions.
Contribute to the acquisition by ISPL team of new skills & knowledge to expand its scope

Technical & Behavioral Competencies

Strong Knowledge of ITIL
Strong knowledge IT infrastructure
Strong knowledge on Cloud technologies and experienced in Kubernetes & Containers
Strong Knowledge & experience on technologies like RHEL Linux, Windows, AIX, WAS, CFT and MQ
Experience with System Scripting on tech like Ansible, Shell Script, PowerShell, Terraform
Familiarity with DevOps tooling DevOps (Gitlab, Artifactory, Jenkins, SonarQube, Ansible)
Familiarity with Scheduling tools like Autosys, Control M
Familiarity with database technology is required: Oracle and SQL Server
Good written and spoken English.
Measure and identify areas for improving Quality and overall Delivery.
Able to communicate efficiently.
Good Team Player

Specific Qualifications: NA

Technical Skills

Skills Referential (Required knowledge, skills and abilities)

Strong Knowledge of ITIL
Strong knowledge IT infrastructure
Strong knowledge of Cloud technologies and experience in Kubernetes & Containers
Strong Knowledge & experience in technologies like RHEL Linux, Windows, AIX, WAS, CFT and MQ
Experience with System Scripting on tech like Ansible, Shell Script, PowerShell, Terraform
Familiarity with DevOps tooling DevOps (Gitlab, Artifactory, Jenkins, SonarQube, Ansible)
Familiarity with Scheduling tools like Autosys and Control M
Familiarity with database technology is required: Oracle and SQL Server

Behavioral Skills

Excellent Communications
Ability to collaborate / Teamwork
Ability to understand, explain & support change
Attention to detail / rigor

Education Level: Graduate & Above

Location: Mumbai (MH)

About BNP Paribas Group

BNP Paribas is the European Union's leading bank and key player in international banking. It operates in 65 countries and has nearly 185,000 employees, including more than 145,000 in Europe. The Group has key positions in its three main fields of activity: Commercial, Personal Banking & Services for the Group's commercial & personal banking and several specialized businesses including BNP Paribas Personal Finance and Arval; Investment & Protection Services for savings, investment, and protection solutions; and Corporate & Institutional Banking, focused on corporate and institutional clients. Based on its strong diversified and integrated model, the Group helps all its clients (individuals, community associations, entrepreneurs, SMEs, corporate and institutional clients) to realize their projects through solutions spanning financing, investment, savings and protection insurance. In Europe, BNP Paribas has four domestic markets: Belgium, France, Italy, and Luxembourg. The Group is rolling out its integrated commercial & personal banking model across several Mediterranean countries, Turkey, and Eastern Europe. As a key player in international banking, the Group has leading platforms and business lines in Europe, a strong presence in the Americas as well as a solid and fast-growing business in Asia-Pacific. BNP Paribas has implemented a Corporate Social Responsibility approach in all its activities, enabling it to contribute to the construction of a sustainable future, while ensuring the Group's performance and stability.

About BNP Paribas India Solutions

Established in 2005, BNP Paribas India Solutions is a wholly owned subsidiary of BNP Paribas SA, European Union's leading bank with an international reach. With delivery centers located in Bengaluru, Chennai and Mumbai, we are a 24x7 global delivery center. India Solutions services three business lines: Corporate and Institutional Banking, Investment Solutions and Retail Banking for BNP Paribas across the Group. Driving innovation and growth, we are harnessing the potential of over 10000 employees, to provide support and develop best-in-class solutions.

Commitment to Diversity and Inclusion

At BNP Paribas, we passionately embrace diversity and are committed to fostering an inclusive workplace where all employees are valued, respected and can bring their authentic selves to work. We prohibit Discrimination and Harassment of any kind and our policies promote equal employment opportunity for all employees and applicants, irrespective of, but not limited to their gender, gender identity, sex, sexual orientation, ethnicity, race, colour, national origin, age, religion, social status, mental or physical disabilities, veteran status etc. As a global Bank, we truly believe that inclusion and diversity of our teams is key to our success in serving our clients and the communities we operate in. As a global Bank, we truly believe that inclusion and diversity of our teams is key to our success in serving our clients and the communities we operate in.

Associate - ITOps/Production Engineer