Job Description

Troubleshoot, logs analysis, and perform diagnosis on the Issues/Problems/Defects escalated to the team.
Participate in testing and error reproduction.
Prepare solution and technical documents.
Monitoring of performance, response time and utilization of service application and its components.
Provide workaround, corrective fixes or data patches for Incidents/Problems.
Assist with data extraction requests.
Take ownership of the Incidents/Problems tickets until resolved, and follow-up to ensure it is resolved within the SLA.
Provide support during deployment activities.
Able to work and collaborate with all relevant parties, IT teams and users.
Able to identify improvements, come up with creative and effective solutions to identified system gaps.
Ability and willingness to work within tightly controlled policies and procedures.

JOB SPECIFICATION AND COMPETENCIES

1. EDUCATION / TRAINING 3. EXPERIENCE

Diploma/Degree holder in Information Technology,

Info Systems or equivalent.

Minimum Six years experience working in IT industry dealing with application support and software development.
Proficient in Java programming language.
Work with SQL queries and scripting.
Familiar with Microsoft applications.
Knowledge on the following is preferred: - Jira - Understanding of AWS Amazon Web Services - Linux

EA License Number: 23C2060 Registration ID is R22109715

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This is in partnership with the Employment and Employability Institute Pte Ltd (e2i).

e2i is the empowering network for workers and employers seeking employment and employability solutions. e2i serves as a bridge between workers and employers, connecting with workers to offer job security through job-matching, career guidance and skills upgrading services, and partnering employers to address their manpower needs through recruitment, training, and job redesign solutions. e2i is a tripartite initiative of the National Trades Union Congress set up to support nation-wide manpower and skills upgrading initiatives. By applying for this role, you consent to Quesscorp Singapore's PDPA and e2i's PDPA

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