About Ferguson:

Since 1953, Ferguson has been a source of quality supplies for a variety of industries. Together We Build Better infrastructure, better homes and better businesses. We exist to make our customers complex projects simple, successful, and sustainable. We proactively solve problems, adapt and grow to continuously serve our customers, communities and each other. Ferguson is proud to provide best-in-class products, service and capabilities across the following industries: Commercial/Mechanical, Facilities Supply, Fire and Fabrication, HVAC, Industrial, Residential Trade, Residential Building and Remodel, Waterworks and Residential Digital Commerce. Ferguson has approximately 36,000 associates across 1,700 locations. Ferguson is a community of proud associates who operate with the shared purpose of building something meaningful. You will build a career that you are proud of, at a company you can believe in.

Ferguson is seeking a Full Stack Business Analyst to support the design, delivery, and optimization of integration and API-driven solutions across enterprise systems. This role serves as a critical bridge between business stakeholders and technical teams, ensuring that requirements are clearly defined, effectively translated, and successfully implemented across backend integrations and frontend experiences.

You will participate in all phases of the Software Development Lifecycle (SDLC), working closely with Product Owners, Software Engineers, QA, and Architecture teams. The ideal candidate combines strong business systems analysis capabilities with a solid understanding of APIs, integrations, and modern application architectures to help drive Ferguson's ongoing modernization efforts.

This role requires strong analytical thinking, effective communication, and the ability to operate in a fast-paced enterprise environment while managing multiple initiatives simultaneously.

Responsibilities:

Facilitate the discovery, analysis, and documentation of business requirements, translating them into functional and technical specifications for integration and API solutions
Partner with Product Owners, developers, and architects to translate complex business needs into scalable integration designs and API contracts
Lead requirements workshops, stakeholder interviews, and process analysis to identify gaps and opportunities for improvement
Develop and maintain user stories, acceptance criteria, process flows, and data mapping documentation for system integrations
Analyze system interactions, data flows, and interface requirements across backend services and frontend applications
Support the design and governance of REST/SOAP APIs and event-driven integrations in alignment with enterprise standards
Collaborate with development teams during design, build, and testing to ensure requirements are accurately implemented
Define and execute test scenarios and support UAT validation to ensure solutions meet business needs
Evaluate the impact of proposed system and process changes across dependent systems and organizational workflows
Drive continuous improvement of integration processes, SDLC practices, and documentation standards
Assist in creating business cases, including cost/benefit analysis and ROI considerations
Support production systems by troubleshooting issues, performing root cause analysis, and collaborating with engineering teams on resolution
Produce and maintain detailed functional and system documentation for integrations, APIs, and workflows
Provide training, demos, and knowledge transfer sessions to business and technical stakeholders

Qualifications & Experience:

Bachelor's degree in Computer Science, Information Systems, Business, or equivalent experience
5+ years of experience as a Business Systems Analyst, preferably within integrations, APIs, or middleware environments
Strong understanding of Software Development Lifecycle (SDLC) methodologies and Agile delivery practices
Experience working with enterprise integrations, including REST/SOAP APIs, data mapping, and interface design
Familiarity with modern architecture patterns such as microservices and event-driven systems
Ability to analyze complex systems and processes across multiple platforms and applications
Experience supporting UAT, test case creation, and validation processes
Strong communication skills with the ability to engage effectively with both business and technical stakeholders
Experience in domains such as order management, supply chain, finance, or warehouse operations is a plus
Familiarity with tools such as Jira, Confluence, and Visio preferred

Technical Skills (Required / Preferred):

Integration & APIs:

REST and SOAP API concepts, API documentation and contract definition
Data mapping, transformation, and interface specifications
Understanding of middleware platforms and integration patterns
Architecture & Data
Knowledge of microservices and event-driven architecture (Azure Service Bus preferred)
Familiarity with relational and NoSQL data concepts (e.g., MongoDB)

Frontend:

React & Component Design: Strong understanding of React architecture and state management to map business requirements to UI components and collaborate with engineers.
Modern JavaScript & TypeScript: Proficient in JS/TS syntax to read code, troubleshoot front-end workflows, and define precise API data contracts.
Core Web Technologies (HTML5/CSS3): Solid foundation in HTML5 and CSS3 to bridge product requirements with presentation layers, supporting UI prototyping and accessibility standards.
Frontend Performance: Knowledge of client-side performance metrics and rendering optimization to define functional non-functional requirements and isolate UX bottlenecks.
Technical Specifications: Ability to translate complex frontend architectures into detailed functional designs, data-mapping sheets, and developer-ready user stories.

Tools & Delivery:

Jira, Confluence, Visio, and Microsoft Office Suite
Experience with Agile frameworks (Scrum, Kanban)
Understanding of CI/CD pipelines and DevOps processes

Culture & Benefits:

Ferguson offers a collaborative, people-first culture that values innovation, continuous improvement, and cross-functional partnership. Business Analysts in this role play a key part in driving enterprise transformation by enabling scalable integration solutions and improving how systems and teams work together.

You will have the opportunity to influence solution design, enhance business processes, and contribute to critical modernization initiatives that directly support Ferguson's growth and operational excellence.

Lead Business Systems Analyst