Java, Bdd, Tableau, Json, Restassured, JIRA, Sql, Mpp, TestNG, Pandas, Selenium, Postman, Rest Apis, Vb Script, Python, Visio, MS-PowerPoint, R, MS-Word, MS-Excel

Gap Analysis, Requirement Gathering, SAP integration, Service Console, Omni-Channel Routing, Process Mapping, User Story Creation, Salesforce Lighting Experience, UAT Management, CRM ecosystem understanding, Salesforce Service Cloud, Case Management, Release planning and governance, Waterfall project management, APIs and middleware concepts, Agile Scrum delivery methodologies, Salesforce-SAP ecosystem, Knowledge Base Management, Reports Dashboards, Stakeholder Management

Splunk, Cisco networking technologies, Microsoft Defender, ThousandEyes

Apis, Brd, Requirement Gathering, Frd, Solution Design, Team Management, Project Execution, Stakeholder Management, Data Mapping, Documentation Governance

Duck Creek Reinsurance (DCR), Functional Analysis, User Acceptance Testing, Sql, Monitoring Tools, Support Tools, Release management, Case-management platforms, Post-release support, Knowledge-management practices, ITIL-based service management, Functional documentation, Root-cause analysis, Troubleshooting, Enterprise software testing, Application logs, Deployment validation, Release cycles, Scrum methodologies

compliance monitoring , agile, Business Analyst skills, Reconciliation, PMI, JIRA stories, Scila, KRT, Derivatives, FIS, OTC derivatives, creating functional specs, project planning tools, Prince II, Risk, capturing business requirements, Broadpeak, preparing test scenarios

Process Modelling, Gap Analysis, Test Case Design, User Stories, Swift, Bpmn, Data Quality, Brd, use cases, Solution Design, Frd, fraud sanctions compliance systems, payment engines, ISO 20022, backlog management, traceability matrices