Role Summary

The Principal Service Engineer (4P) is a consultative technical leader focused on on-prem infrastructure engineering, with deep expertise in VMware, Windows Server, virtualization operations, and related enterprise platform services. This role is responsible for platform architecture, service reliability, lifecycle management, automation, monitoring, backup and recovery readiness, and infrastructure modernization across enterprise data center environments. The role combines strong hands-on technical depth with consulting capability, operational leadership, and executive stakeholder engagement across global teams.

Key Responsibilities

Provide consulting and advisory services for VMware, Windows Server, on-prem infrastructure architecture, virtualization reliability, and operational engineering
Lead VMware and Windows platform architecture, design reviews, lifecycle planning, and modernization roadmaps for on-prem environments
Define and govern platform standards for virtualization, Windows server operations, monitoring, backup, patching, and automation
Drive data center modernization, platform consolidation, hardware refresh, and VMware lifecycle initiatives
Lead capacity planning, performance optimization, and infrastructure cost efficiency across VMware and Windows environments
Act as the primary technical advisor for on-prem infrastructure services, including coordination with healthcare customers, OEMs, and third-party vendors
Define automation and configuration management approaches using PowerShell, Ansible, Terraform, and GitHub to improve VMware and Windows platform consistency
Lead complex platform incidents, escalation management, root cause analysis, and service recovery across enterprise on-prem environments
Apply continuous improvement methodologies to reduce recurring platform issues and improve service stability

Mentor senior engineers and influence long-term technical direction

Present platform architecture decisions, service health trends, capacity outlook, risk assessments, and modernization priorities to leadership

Required Skills & Experience

10+ years of experience in on-prem infrastructure engineering, virtualization architecture, or enterprise platform consulting
Deep expertise in VMware, Windows Server, Active Directory, virtualization operations, and enterprise data center services
Strong knowledge of storage, backup, disaster recovery, patching, monitoring, and server lifecycle management
Strong background in automation, monitoring, incident management, and operational engineering for enterprise platforms
Demonstrated experience in data center modernization, platform consolidation, infrastructure refresh, or migration programs

Proven consulting experience in customer-facing roles
Excellent communication, presentation, and stakeholder management skills

Certifications (Preferred)

VMware Certified Advanced Professional (VCAP) or VMware Certified Implementation Expert (VCIX)
Microsoft Certified: Windows Server Hybrid Administrator Associate or equivalent Windows infrastructure certification
ITIL 4 Managing Professional or equivalent service operations certification
Veeam, backup/recovery, or related infrastructure platform certifications would be good to have
Six Sigma Green Belt or higher
Certifications in monitoring, backup, or automation tools would be good to have

Good to Have (Strategic & Consulting Differentiators)

Deep experience in Healthcare IT enterprise architectures and vendor ecosystems

Leadership roles in large-scale data center modernization, virtualization refresh, consolidation, or migration programs
Proven success in capacity management, service resilience, and operational governance

Experience advising CIOs, CISOs, or clinical leadership

Ownership of global infrastructure reliability, observability, or operational excellence programs