Do you want to be part of creating a safer world Without thinking about it, you meet us in your everyday life - at home, in transit, and at work. We are at the airport, where you commute, where you work, play and shop. Diverse in our offering, our customer outreach and in our mindset, Gunnebo Entrance Control is leading the transformation of the security business through digitalization and connectivity for the continuous developments of smart entrance control.

If you are passionate about being part of an exciting transformation journey working with a global, multi-cultural and highly motivated organization, this is the opportunity for you. Gunnebo Entrance Control is small enough to see your ideas come to fruition, and big enough to realize your career goals.

Requirements

Role Overview

The Service Sales Coordinator will support the service sales and business development function by coordinating sales activities, assisting in lead management, client communication, proposal preparation, and internal coordination. This is a junior, entry level role designed to build foundational experience in service sales, customer engagement, and commercial operations.

The role works closely with the Lead Service Sales, service delivery teams, and internal stakeholders to ensure smooth execution of sales processes and effective client support.

Location - Gurugram

Responsibilities

Sales & Business Development Support:

• Assist in identifying and qualifying service sales leads from various sources

• Support lead tracking, follow-ups, and documentation in CRM systems

• Help prepare sales data, market insights, and basic competitor information

• Coordinate meetings, calls, and follow-ups with prospective and existing clients

Client Coordination & Relationship Support:

• Support ongoing relationships with existing service clients to ensure continuity

• Coordinate service-related communication between clients and internal teams

• Assist in maintaining accurate client records and communication logs

Proposal & Documentation Support:

• Assist in preparing service proposals, quotations, presentations, and contracts

• Coordinate with internal teams to gather technical, commercial, and pricing inputs

• Ensure proposals are submitted on time and as per client requirements

• Maintain organized records of proposals, contracts, and approvals

Internal Coordination:

• Liaise with service delivery teams to align client requirements with service scope

• Coordinate for service renewals, extensions, and follow-up actions

• Support the Lead Service Sales in tracking opportunities and pipeline status

• Assist in preparing sales reports, dashboards, and management updates

Sales Process & Reporting:

• Update CRM systems with leads, opportunities, and client interactions

• Track sales activities, service renewals, and contract timelines

• Support preparation of weekly/monthly sales reports and forecasts

• Ensure compliance with internal sales processes and documentation standards

Learning & Market Awareness:

• Gain understanding of service offerings, contracts, and value propositions

• Stay updated on basic industry trends, customer needs, and service market dynamics

• Participate in internal training and knowledge-sharing sessions

Requirements

• A Bachelor of Engineering degree in Instrumental, Mechanical, or Electromechanical field or bachelor's degree in business administration, marketing. Master's degree is a plus.

• 2 to 3 years of experience in service coordination, sales support, customer support, or related roles

• Exposure to service industry, technical sales, or aftermarket services is an advantage

• Strong coordination and organizational skills

• Good communication and interpersonal abilities

• Customer-focused mindset

• Basic understanding of sales and service processes

• Ability to work in a structured, fast-paced environment

• Attention to detail and documentation accuracy

• Willingness to learn and grow into a service sales role

• Proficiency in MS Excel, PowerPoint, and CRM tools

• Willingness to travel, when required.

About us

The Gunnebo Group is a global leader in security, offering innovative products and services to protect and control the flow of people, and to safely secure valuables. Through our businesses and customers in retail, public transport, public and commercial buildings, industrial and high-risk sites and banking, we operate worldwide through our 3,400 employees, 25 country locations and 10 production facilities. Serving customers in over 100 markets, together we create a safer world.

Gunnebo Entrance Control specializes in entrance control solutions that enable our customers with increased efficiency, safety and end-user experience. Our wide range of products are designed to create a safe environment without restricting freedom of movement, whether it is to enter the lobby of a company, a supermarket, an entertainment area, an industrial area or public transport. We shape the future of people flow management.

Diversity Statement

Gunnebo Entrance Control is an equal opportunity employer. We know that great minds don't think alike, and it takes all kinds of minds to make our products so unique. We welcome applications from all backgrounds and employment decisions are made without regards to race, colour, religion, origin, sexual orientation, gender identity or expression, age, disability, or any other dimension of diversity.

Service Process Coordinator

Service Sales Coordinator