IT Systems Manager

Location: India (On-site) (Mohali)

Shift: Aligned with US business hours as required

Scope: US and India operations

Role Summary

We are hiring an IT Systems Manager based in India who will own and operate our internal IT systems across the US and India. This role supports US executives, US call center operations, and India based admin and back office teams.

The core requirement is deep, hands on experience with Microsoft 365 environments and real world migration experience, such as Google Workspace to Microsoft 365. Migration experience is required because it proves system level ownership, planning, and execution.

This is not a helpdesk only role. You are responsible for system architecture, security, user access, reliability, and day to day operational support.

Core Responsibilities

Microsoft 365 Ownership

Own Microsoft 365 tenant end to end
Manage Exchange Online, SharePoint, OneDrive, Teams, Azure AD
User provisioning, licensing, security groups, role based access
MFA, conditional access, security and compliance policies
Device management using Intune or equivalent

System Migrations

Lead migrations such as Google Workspace to Microsoft 365
Migrate email, shared drives, permissions, calendars
Plan and execute migrations with minimal downtime
Validate access and data integrity post migration
Document final system state and processes

Global IT Operations

Support US executives and teams remotely
Support India based admin and operations teams on site
Maintain uptime for call center and operations floor systems
Troubleshoot hardware, software, and access issues
Coordinate with internet providers, vendors, and SaaS tools

Security and Access Control

Enforce company wide security standards
Manage onboarding and offboarding
Monitor and mitigate security risks
Maintain audit ready access controls

Process and Documentation

Build SOPs for IT onboarding, access requests, and incident response
Standardize systems across US and India
Reduce dependency on individual knowledge
Support company scaling without chaos

Required Experience

You must have hands on ownership experience, not just ticket handling.

5 plus years in IT systems or IT operations roles
Strong Microsoft 365 administration experience
Proven experience with Google Workspace to Microsoft 365 migration
Experience supporting 100 plus users
Experience supporting US based businesses from India
Experience in call center or operations heavy environments is a strong plus

Required Skills

Microsoft 365 admin, Exchange Online, Azure AD
Intune or endpoint management tools
Windows and Mac systems
Networking fundamentals
Security best practices
Strong troubleshooting skills

Work Expectations

Based in office in India
Available during US business hours when required
Comfortable supporting executives directly
Clear written and spoken English communication

What This Role Is Not

Not a junior IT support role
Not a passive ticket closer
Not a theory based role

This role owns the systems and outcomes.

What Success Looks Like

Clean, secure, scalable Microsoft 365 environment
Smooth system migrations
Minimal downtime across US and India
Fast resolution for executive and operations issues
Strong documentation and repeatable processes

Ideal Background

IT Systems Manager
Microsoft 365 Administrator
IT Operations Manager
Senior Systems Administrator

IT Infrastructure & Systems Manager- US Shift