Location Name: Pune Corporate Office - Mantri

Job Purpose

We are seeking a proactive Network & Security Engineer with strong expertise in enterprise networking, security, and cloud-based AI workloads. The role requires hands-on experience with Contact Center environments, Azure Networking, SD-WAN, Firewalls, and AI-driven services such as STT/TTS. The candidate will play a key role in building and supporting a 24x7 resilient support structure, collaborating closely with internal and partner teams while ensuring compliance and operational excellence.

Duties And Responsibilities

A-Minimum required Accountabilities for this role –

These are mandatory expectations for anyone performing this role successfully.

Network & Security Operations

Operate, monitor, and support enterprise network and security infrastructure across on-prem and Azure environments.
Manage Azure Networking components (VNETs, Subnets, NSGs, VPNs, Load Balancers).
Support and troubleshoot Firewall platforms and SD-WAN solutions.
Ensure stable and secure connectivity for Contact Center environments, including voice and data traffic.

Monitoring & Incident Management

Monitor network, security, and application performance using established monitoring mechanisms.
Respond to alerts and incidents in a 24x7 support environment, following defined SLAs.
Perform initial troubleshooting, escalation, and resolution coordination with partner teams.

AI Workload Support

Support network and security aspects of STT (Speech-to-Text) and TTS (Text-to-Speech) services.
Ensure availability, performance, and secure connectivity for AI-based Contact Center workloads.

Compliance & Security

Follow defined security policies, compliance standards, and audit requirements.
Maintain access controls, logging, and security configurations as per organizational guidelines.

Documentation & Collaboration

Maintain accurate documentation for configurations, SOPs, and incidents.
Collaborate with internal teams and partner/vendor teams for issue resolution and routine operations.

B-Additional Accountabilities Pertaining To The Role –

These represent advanced expectations for a highly effective or growth-oriented resource in this role.

Architecture & Optimization

Design and optimize Azure Network architecture, including ExpressRoute for high availability and performance.
Lead network and security design decisions for Contact Center and AI-enabled platforms.
Proactively identify performance bottlenecks and implement long-term improvements.

AIOps & Automation

Implement and enhance AIOps capabilities for predictive monitoring, anomaly detection, and root cause analysis.
Develop and maintain scripts and network automation (Python, PowerShell, etc.) to reduce manual operations.
Drive operational efficiency through automation of monitoring, reporting, and incident response.

24x7 Support Model & Leadership

Build, improve, and govern a robust 24x7 support structure, including shift models and escalation frameworks.
Act as a technical escalation point for complex network, security, and AI-related issues.
Coordinate deeply with partner teams to ensure seamless service continuity.

Security & Compliance Leadership

Proactively assess and improve security posture and compliance readiness.
Support audits, risk assessments, and remediation activities.
Recommend and implement security best practices and tooling enhancements.|Continuous Improvement & Innovation
Evaluate new technologies related to Azure AI, networking, and security.
Drive continuous service improvement initiatives and knowledge sharing across teams.
Mentor junior engineers and contribute to capability building within the team.

Required Qualifications And Experience

Qualifications
Post Graduates with relevant sales experience of 5-8 years (also graduates with experience of 8-10 years may apply)
Work Experience
Azure certifications (AZ-700, AZ-104, Security-related certifications).
Experience integrating AI services within Contact Center platforms.
Exposure to DevOps / NetDevOps practices.
ITIL-based service management experience.
Strong communication and stakeholder management skills.
Ability to work in a 24x7 support environment.
Experience working with partner and vendor teams.
Proactive, detail-oriented, and solution-driven mindset.

Senior Domain Manager - Enterprise Network