Location: Okhla, Delhi

Salary: Up to ₹25,000 per month

Industry: Clothing, Apparel, Fashion

Job Overview

We are seeking a detail-oriented and proactive Ecommerce Order Process & Returns Executive to join our dynamic team. The ideal candidate will be responsible for managing the order processing and returns operations, ensuring a seamless experience for our customers in the fast-paced fashion industry.

Key Responsibilities

Order Processing:

Manage and process online orders efficiently from receipt to dispatch.
Ensure accurate order entry and confirmation to minimize errors.

Returns Management:

Handle customer return requests and inquiries, ensuring compliance with company policies.
Process returns and exchanges promptly, maintaining high customer satisfaction.

Customer Communication:

Communicate effectively with customers regarding order statuses, returns, and exchanges via email and phone.
Provide exceptional customer service to resolve issues and inquiries.

Inventory Coordination:

Collaborate with inventory management teams to ensure stock levels are maintained and updated.
Assist in the reconciliation of inventory discrepancies related to returns.

Data Management:

Maintain accurate records of orders, returns, and customer interactions in the database.
Generate reports on order processing and returns metrics for management review.

Qualifications

Education: Bachelor's degree in Business Administration, Fashion Merchandising, or a related field preferred.
Experience:

1-2 years of experience in ecommerce operations, order processing, or customer service, preferably in the clothing/apparel/fashion industry.

Skills:

Strong communication and interpersonal skills.
Proficiency in MS Office and ecommerce management systems.
Ability to multitask and prioritize effectively in a fast-paced environment.
Attention to detail and problem-solving skills.

Benefits

Competitive salary.
Opportunity to work in a vibrant and growing industry.
Employee discounts on clothing and apparel.

Skills: returns,fahsion,myntra,order processing,management,communication,apparel,customer service,clothing,ecommerce,processing