You Lead the Way. We've Got Your Back.

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you'll learn and grow as we help you create a career journey that's unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you'll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company's success. Together, we'll win as a team, striving to uphold our company values and powerful backing promise to provide the world's best customer experience every day. And we'll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let's lead the way together.

Enterprise Data Governance & Platforms (EDGP) is part of the larger Enterprise Digital and Data Solutions (EDDS) organization. EDGP improves the customer experience and drives business growth through robust enterprise-wide data policies and governance and enabling a data-driven culture, while developing digital and data platforms that provide insightful customer relationships and allow users to leverage enterprise-wide data capabilities.

Primary Responsibilities:

Manage product related updates and tasks to support product day-to-day operations, which will help you gain hands-on experience and get to know the product
Work very closely with agile engineering team to provide support and recommendation for improvements/enhancements, following the agile and customer-centric approach
Assist in the Agile product development process including managing product backlogs, updating features, writing user stories, defining support documents, and conducting user acceptance testing
Work as liaison between engineering team and other cross functional teams to ensure alignments on priorities, development requirements, and timelines
Be passionate about product development and analytics and ground ideas in data-driven solutions by partnering with our Analytics and Decision Science teams to incorporate/implement user insights and principles throughout the product feature delivery process
Create, measure, and report metrics related to product development, efficiency, and performance, communicating development progress with a broad team and identifying areas of improvement
Assess value and dependencies, develop use cases, and prioritize features and user stories to ensure that we focus on those are aligned with the product strategy, roadmap and add value

Qualification Requirements:

Excellent communication skills, and a knack for data driven storytelling
Prior experience as a product analyst or product owner in digital field with Agile/SAFe experience is a plus
3+ years professional experience is required
Passionate about data-you can create beautiful yet impactful dashboards with effective data visualization
You can make sense out of the chaos by diving deep into complex data sets and finding meaningful insights
APIs are your best friend and architecture scaling excites you
You have a knack for product design and care about frictionless UX journeys to create products that delight users
Experience with analytical and API testing tools like Postman, Splunk, Tableau, MS Power BI, MS Excel is preferred
Fluent with programming and querying languages (e.g. Hive, Python, SQL, HiveQL, etc) and willingness to learn new tools & programming languages
Knowledge of working with agile processes, principles, and teams and familiarity with tools such as Jira, Rally, Confluence
Knowledge of Functional and Non-Functional testing; experience with Quality Assurance or User Acceptance Testing
Ability to troubleshoot software issues in a complex environment, provide RCA and mitigation strategies
Strong analytical and problem-solving skills, and ability to take independent responsibility of projects/tasks and complete with high-quality
Independent thinker who's organized, has great attention to details, and strong ownership on tasks/projects assigned to you
Willing to take risks, experiment, and share fresh perspectives
Bachelor's degree is required; Master's level is a plus

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

Competitive base salaries
Bonus incentives
Support for financial-well-being and retirement
Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
Generous paid parental leave policies (depending on your location)
Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
Free and confidential counseling support through our Healthy Minds program
Career development and training opportunities

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.

Senior Associate- Digital Product Management