ntations across business domains.

Provide excellence in customer service support, including diagnosis, replication, and resolution of complex functional and technical service requests.

Stay up to date on Oracle SCM Cloud Planning advancements and recommend best practices and continuous improvements.

Contribute to a collaborative, knowledge-sharing team culture.

Troubleshoot and resolve application issues, prioritize and escalate business-critical issues.

Respond to user queries and provide end-user support, guidance, and training.

Assist with SaaS configuration administration, including workflows, business rules, roles, approvals, reports, and data security.

Support minor changes and regression tests during quarterly updates.

Log and manage Service Requests (SRs) with Oracle and monitor patch and bug progress.

Analyze and communicate impact of quarterly updates, conduct user acceptance and regression testing.

Monitor and support integrations, troubleshoot issues with inbound/outbound flows, APIs, OIC/OFS.

Maintain documentation, FAQs, quick guides, and process manuals.

Advocate for user satisfaction, collecting feedback and recommending enhancements.

Ensure data privacy and compliance and promote SaaS best practices, minimizing system customizations.

1a:T42f,We’re a cloud technology company that provides organizations around the world with computing infrastructure and software to help them innovate, unlock efficiencies and become more effective. We also created the world’s first – and only – autonomous database to help organize and secure our customers’ data. Oracle Cloud Infrastructure offers higher performance, security, and cost savings. It is designed so businesses can move workloads easily from on-premises systems to the cloud, and between cloud and on-premises and other clouds. Oracle Cloud applications provide business leaders with modern applications that he

Oracle Fusion Cloud SCM Planning Functional - Principal Consultant